Help… British Gas has breached its fixed term contract with me

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Alan59
Alan59 Posts: 9 Forumite
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Hi all, first post here… in may this year I entered into a fixed term contract with British Gas for gas and electricity until June 2023, yet despite this they have increased my tariffs  twice since entering into the contract  despite their website stating this won’t  happen, and that is the rules
has anyone  else had this…
I don’t think it’s lawful and am  currently waiting for British Gas to respond but 8 weeks have gone by with nothing, no explanation or apology.
my next step will be ofgem but just wondered if this has happened to anyone else.
«13

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  • jimjames
    jimjames Posts: 17,670 Forumite
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    Your post says fixed term, not fixed price. What did your agreement actually say?
    Remember the saying: if it looks too good to be true it almost certainly is.
  • MWT
    MWT Posts: 9,281 Forumite
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    Have they increased your tariff (price/kWh or daily standing charge) or have they just increased your DD payment, which is not the tariff...
    Can you also tell us the name of the tariff you are on...
  • Alan59
    Alan59 Posts: 9 Forumite
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    Hi they have increased the unit price twice… they have also increased my direct debit twice despite being over £700 in credit… the last price increase just so happened to be exactly the same amount that the government has given households as a support.

  • Alan59
    Alan59 Posts: 9 Forumite
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    Jimjames the contract was fixed tariff term and unit price
  • MWT
    MWT Posts: 9,281 Forumite
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    The name of the tariff would be very helpful at this point...
  • MWT
    MWT Posts: 9,281 Forumite
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    edited 5 December 2022 at 1:58PM
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    Thanks for confirming the tariff name - 'Loyalty Jun23v1'.
    Can you look at your previous bills and tell us what the original kWh rates were and what they subsequently changed to please?
    Do note that you will see both an ex-VAT and inc. VAT rate on the bill so make sure you are not just seeing the VAT difference (5%)...
  • MWT
    MWT Posts: 9,281 Forumite
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    As Alan59 is having a few issues with replies, here is the answer to my question...

    Alan59 said:
    The tariff was loyalty 23v1
    when the contract was entered into the gas was 3.163,per KWh and the electricity 17.875 per kwh
    changed to 10.026 Per KWh. (Gas)
    34.678 per kWh ( electricity) 
    excluding VAT



  • ariarnia
    ariarnia Posts: 4,225 Forumite
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    the loyalty june t&c here: 

    terms and conditions v1

    terms and conditions v2
    Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott

    It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?

    Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
  • Alan59
    Alan59 Posts: 9 Forumite
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    MWT said:
    As Alan59 is having a few issues with replies, here is the answer to my question...

    Alan59 said:
    The tariff was loyalty 23v1
    when the contract was entered into the gas was 3.163,per KWh and the electricity 17.875 per kwh
    changed to 10.026 Per KWh. (Gas)
    34.678 per kWh ( electricity) 
    excluding VAT




    The tariff was loyalty jun23v1
    when the contract was entered into the gas was 3.163,per KWh and the electricity 17.875 per kwh
    changed to 10.026 Per Kwh. (Gas)
    34.678 per kWh ( electricity) 
    excluding VAT……………

    Thank you for your help 👌
  • ariarnia
    ariarnia Posts: 4,225 Forumite
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    Alan59 said:
    MWT said:
    As Alan59 is having a few issues with replies, here is the answer to my question...

    Alan59 said:
    The tariff was loyalty 23v1
    when the contract was entered into the gas was 3.163,per KWh and the electricity 17.875 per kwh
    changed to 10.026 Per KWh. (Gas)
    34.678 per kWh ( electricity) 
    excluding VAT




    The tariff was loyalty jun23v1
    when the contract was entered into the gas was 3.163,per KWh and the electricity 17.875 per kwh
    changed to 10.026 Per Kwh. (Gas)
    34.678 per kWh ( electricity) 
    excluding VAT……………

    Thank you for your help 👌
    do you have those numbers in an email or screen shot? the historic rates i find online for the june v1 and v2 are the rates you say your currently on. 
    Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott

    It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?

    Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.
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