First world problem

You have a smart phone, you have downloaded the Tesco clubcard app to it, You shop by waving a scanner and then going to an automated till. So far so easy and better than queuing have your items scanned by staff and then to pay. However your club card has given you some vouchers and you redeem them (Every little helps). If they were paper vouchers you would scan them and drop them into a slot but if you have electronic vouchers you scan them and then wait for an assistant who will use their own card to simulate vouchers being dropped into the abyss. Todays patient assistant had to wait whilst I scanned and she authorised six vouchers. How this can be a sensible method beggars belief.
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  • molerat
    molerat Posts: 31,824 Forumite
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    giraffe69 said:
    You have a smart phone, you have downloaded the Tesco clubcard app to it, You shop by waving a scanner and then going to an automated till. So far so easy and better than queuing have your items scanned by staff and then to pay. However your club card has given you some vouchers and you redeem them (Every little helps). If they were paper vouchers you would scan them and drop them into a slot but if you have electronic vouchers you scan them and then wait for an assistant who will use their own card to simulate vouchers being dropped into the abyss. Todays patient assistant had to wait whilst I scanned and she authorised six vouchers. How this can be a sensible method beggars belief.
    That is what your shopping list is for :)   Figured it out a while ago when I had a multi use coupon.

  • p00hsticks
    p00hsticks Posts: 12,796 Forumite
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    giraffe69 said:
    If they were paper vouchers you would scan them and drop them into a slot but if you have electronic vouchers you scan them and then wait for an assistant who will use their own card to simulate vouchers being dropped into the abyss. Todays patient assistant had to wait whilst I scanned and she authorised six vouchers.
    It may not be sensible but at least it's keeping the assistant in a job....


  • jon81uk
    jon81uk Posts: 3,773 Forumite
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    giraffe69 said:
    You have a smart phone, you have downloaded the Tesco clubcard app to it, You shop by waving a scanner and then going to an automated till. So far so easy and better than queuing have your items scanned by staff and then to pay. However your club card has given you some vouchers and you redeem them (Every little helps). If they were paper vouchers you would scan them and drop them into a slot but if you have electronic vouchers you scan them and then wait for an assistant who will use their own card to simulate vouchers being dropped into the abyss. Todays patient assistant had to wait whilst I scanned and she authorised six vouchers. How this can be a sensible method beggars belief.
    Tesco have changed the app so now you just add the coupons to your card, no need to scan then separately.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    I don't shop at Tesco. In fact I shop online at a rival supermarket and any accumulated vouchers or offers are automatically deducted from my bill.

    That's a better way to do it. I think.
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • baser999
    baser999 Posts: 1,134 Forumite
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    Waitrose created similar issues with their weekly personalised offers which you download on your app. Get to the till, scan your card then each offer separately. Time-consuming, especially as is the case in one of our local stores, the wi-fi reception can disappear.
    Sainsburys system on the other hand uploads the chosen offers to the card and picks them up when the card is scanned; one action, job done 
  • giraffe69
    giraffe69 Posts: 3,558 Forumite
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    jon81uk said:
    Tesco have changed the app so now you just add the coupons to your card, no need to scan then separately.
    Not sure I get this(maybe being slow!). The coupons are on the app. I don't have a card. I can swipe the app to register the discount/offer but it still has to be authorised by an assistant.

    It may not be sensible but at least it's keeping the assistant in a job....


    Along with gas lamp lighters and those who look after samovars on each floor of Russian hotels amongst others.😁
  • jon81uk
    jon81uk Posts: 3,773 Forumite
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    edited 4 December 2022 at 6:41PM
    giraffe69 said:
    jon81uk said:
    Tesco have changed the app so now you just add the coupons to your card, no need to scan then separately.
    Not sure I get this(maybe being slow!). The coupons are on the app. I don't have a card. I can swipe the app to register the discount/offer but it still has to be authorised by an assistant.

    I've just spotted this in the MSE article about it "Initially, these will only be available to four million "digitally engaged" Tesco customers". You're going to have to wait until next year to be able to just add the coupons to the card.
    Tesco shopper? Check if you can get extra discounts and bonus points as Tesco announces Clubcard coupon shake-up (moneysavingexpert.com)

  • Albermarle
    Albermarle Posts: 22,072 Forumite
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    baser999 said:
    Waitrose created similar issues with their weekly personalised offers which you download on your app. Get to the till, scan your card then each offer separately. Time-consuming, especially as is the case in one of our local stores, the wi-fi reception can disappear.
    Sainsburys system on the other hand uploads the chosen offers to the card and picks them up when the card is scanned; one action, job done 
    Did you know with the Waitrose personalised offers, you do not actually have to buy the items the discounts are supposedly for. They do not advertise this obviously, but I found out from someone who works there.
    Last week's offers were better than usual. I had something like £3 off some fancy Xmas biscuits and £2 off some other equally fancy food. I just bought some regular items; bread, meat and beer etc and scanned the vouchers on my phone and it still knocked £5 off.
    Not sure if that is the same for other supermarkets with these types of on line discounts?
    The Tesco ones seem a bit uninspiring anyway; 25 p off - 25 extra points etc.

  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 7,563 Forumite
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    edited 8 December 2022 at 1:19PM
    On the plus side OP at least you managed to find something in Tesco to buy.

    Our nearest store is a relatively new building, presumably custom built for them, compared to the next supermarket 5 minutes down the road, no deli, no meat or fish counter, no pizza counter, they have the "baker" section but very limited range. 

    They had a fridge section of European food, that went recently. 

    BBC recently reported that Tesco said more shoppers are moving to frozen, the range there is very slim and anything new seems to be the same thing as before in a different box. 

    We buy a couple of cheap pizzas for the freezer, very handy for our kid if we come home late after a day out, the Tesco Harty Food one is unpleasant, same from Morrisons at same price not bad at all.

    Their 24 pack of loo roll are not as soft as those at Asda, we use the yellow washing up sponges with the white pad bit, the Tesco ones fall apart after 5 minutes, the Morrisons ones last well at the same price.

    Their meat isn't as nice as other places and Morrisons has a small selection of bones and Ox tail, etc where as Tesco doesn't. 

    No own brand ketchup in Tesco the last two visits, just Heinz at a stupid price, I wanted some full fat Coca Cola for over the holidays, no 24 packs in store for a long time now, just rows of drinks with sweeteners. They do have bottles but I prefer cans, the smaller packs are too expensive per can. 

    Hardly any tills in Tesco now as self service takes over, at least Morrisons has those large self service tills where you can load the belt up and fit a weeks worth of shopping on the other side after scanning. 

    The prices go up each week (they are all guilty of that to be fair) and the choice seems to get less and less. 

    Shopping in the supermarkets has become boring but it's most noticeable in Tesco.

    On the plus side if you want plastic tubs half full of tiny chocolates individually wrapped in foil and plastic at a time when everyone bangs on about saving the planet there are pallets of those available.... 
  • jon81uk
    jon81uk Posts: 3,773 Forumite
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    On the plus side OP at least you managed to find something in Tesco to buy.

    Our nearest store is a relatively new building, presumably custom built for them, compared to the next supermarket 5 minutes down the road, no deli, no meat or fish counter, no pizza counter, they have the "baker" section but very limited range. 

    They had a fridge section of European food, that went recently. 

    BBC recently reported that Tesco said more shoppers are moving to frozen, the range there is very slim and anything new seems to be the same thing as before in a different box. 

    We buy a couple of cheap pizzas for the freezer, very handy for our kid if we come home late after a day out, the Tesco Harty Food one is unpleasant, same from Morrisons at same price not bad at all.

    Their 24 pack of loo roll are not as soft as those at Asda, we use the yellow washing up sponges with the white pad bit, the Tesco ones fall apart after 5 minutes, the Morrisons ones last well at the same price.

    Their meat isn't as nice as other places and Morrisons has a small selection of bones and Ox tail, etc where as Tesco doesn't. 

    No own brand ketchup in Tesco the last two visits, just Heinz at a stupid price, I wanted some full fat Coca Cola for over the holidays, no 24 packs in store for a long time now, just rows of drinks with sweeteners. They do have bottles but I prefer cans, the smaller packs are too expensive per can. 

    Hardly any tills in Tesco now as self service takes over, at least Morrisons has those large self service tills where you can load the belt up and fit a weeks worth of shopping on the other side after scanning. 

    The prices go up each week (they are all guilty of that to be fair) and the choice seems to get less and less. 

    Shopping in the supermarkets has become boring but it's most noticeable in Tesco.

    On the plus side if you want plastic tubs half full of tiny chocolates individually wrapped in foil and plastic at a time when everyone bangs on about saving the planet there are pallets of those available.... 
    Tesco closed deli counters in 90 stores in 2020 and the remaining 317 at the beginning of 2022, Sainsbury's appear to have done the same, I think only Morrisons and Waitrose are interested in running counters now.

    Many Tesco stores have scan as you go round, if you do a large weekly shop I think that is the best way anyway, no need to unload onto the till at all.

    Sounds like in general you are better going to Morrisons.

    Also not sure what the relevance is of the tubs of sweets, they've been available in large quantities at this time of year for 90 years.
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