Lebara rarely gets signal, can i get compensation? 1 December 2022 at 8:39PM in Mobiles 8 replies 268 views

alric

In august I got a contract with Lebara, but the connection has always been really bad. I live in the middle of a small northants town.
Am I entitled to any form of compensation and/or my money back?
Ive just signed up for another network cos Im so disgusted with this one

victor2

alric said:

In august I got a contract with Lebara, but the connection has always been really bad. I live in the middle of a small northants town.
Am I entitled to any form of compensation and/or my money back?
Ive just signed up for another network cos Im so disgusted with this one

Basically, no. They use the Vodafone network, which covers "most" of the country.

It would have been up to you to check if you had good enough coverage in the areas you are most frequently in, before entering into a contract.

Which network are you with now, and have you checked the coverage with that?

alric

three was better before, so Ive gone with them. 
The pLebara website shows good 4G coverage indoors here
I also have Vodafone broadband, which rarely gives problems

Neil_Jones

alric said:

three was better before, so Ive gone with them. 
The pLebara website shows good 4G coverage indoors here
I also have Vodafone broadband, which rarely gives problems

The websites for coverage will only be an approximation, especially for indoor coverage as they have no way of knowing what the make-up is of buildings.  https://mobilesignalsolutions.co.uk/which-building-materials-reduce-signal/ might be of interest.

flashg67

Presume your Vodafone broadband is landline/fibre based so likely not relevant? I always ignore the online checkers and actually test a sim before committing.  For me, online tool for 3 says good 4g signal but the reality is very different and Lebara/Vodafone can give me up to 60mb on 4g
No network has perfect coverage, I'd reserve your disgust for something worthwhile

alric

anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

Neil_Jones

alric said:

anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

Jump on the credit websites and have a shufty to see why they may have rejected it.

Then find another deal/network.  Pointless applying for deals if you're going to get rejected every time.

By the way the speed of text delivery isn't always related to the mobile signal.  Text messages stand more chance of working in poor signal than voice calls, because they take less bandwidth n the first place.

Lebara offers Wi-Fi calling, which basically uses your broadband in the same way as a mobile network for use in the poor signal area.  Suggest you look into that.  https://mobile.lebara.com/gb/en/wifi-volte

Farway

Neil_Jones said:

alric said:

anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

Jump on the credit websites and have a shufty to see why they may have rejected it.

Then find another deal/network.  Pointless applying for deals if you're going to get rejected every time.

Not only pointless, the more times you apply for credit in quick succession, the more it looks like desperation and thus increases the chances of rejection

victor2

Farway said:

Neil_Jones said:

alric said:

anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

Jump on the credit websites and have a shufty to see why they may have rejected it.

Then find another deal/network.  Pointless applying for deals if you're going to get rejected every time.

Not only pointless, the more times you apply for credit in quick succession, the more it looks like desperation and thus increases the chances of rejection

Just go for a PAYG agreement with regular automatic monthly topups. No contract required. Three offer that.