Lebara rarely gets signal, can i get compensation?

alric
alric Posts: 321
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In august I got a contract with Lebara, but the connection has always been really bad. I live in the middle of a small northants town.
Am I entitled to any form of compensation and/or my money back?
Ive just signed up for another network cos Im so disgusted with this one

Comments

  • victor2
    victor2 Posts: 7,500
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    alric said:
    In august I got a contract with Lebara, but the connection has always been really bad. I live in the middle of a small northants town.
    Am I entitled to any form of compensation and/or my money back?
    Ive just signed up for another network cos Im so disgusted with this one

    Basically, no. They use the Vodafone network, which covers "most" of the country.
    It would have been up to you to check if you had good enough coverage in the areas you are most frequently in, before entering into a contract.
    Which network are you with now, and have you checked the coverage with that?

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  • alric
    alric Posts: 321
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    edited 1 December 2022 at 8:57PM
    three was better before, so Ive gone with them. 
    The pLebara website shows good 4G coverage indoors here
    I also have Vodafone broadband, which rarely gives problems
  • Neil_Jones
    Neil_Jones Posts: 8,804
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    alric said:
    three was better before, so Ive gone with them. 
    The pLebara website shows good 4G coverage indoors here
    I also have Vodafone broadband, which rarely gives problems

    The websites for coverage will only be an approximation, especially for indoor coverage as they have no way of knowing what the make-up is of buildings.  https://mobilesignalsolutions.co.uk/which-building-materials-reduce-signal/ might be of interest.

  • flashg67
    flashg67 Posts: 3,982
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    Presume your Vodafone broadband is landline/fibre based so likely not relevant? I always ignore the online checkers and actually test a sim before committing.  For me, online tool for 3 says good 4g signal but the reality is very different and Lebara/Vodafone can give me up to 60mb on 4g
    No network has perfect coverage, I'd reserve your disgust for something worthwhile :)
  • alric
    alric Posts: 321
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    anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
    Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive
  • Neil_Jones
    Neil_Jones Posts: 8,804
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    alric said:
    anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
    Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

    Jump on the credit websites and have a shufty to see why they may have rejected it.
    Then find another deal/network.  Pointless applying for deals if you're going to get rejected every time.

    By the way the speed of text delivery isn't always related to the mobile signal.  Text messages stand more chance of working in poor signal than voice calls, because they take less bandwidth n the first place.

    Lebara offers Wi-Fi calling, which basically uses your broadband in the same way as a mobile network for use in the poor signal area.  Suggest you look into that.  https://mobile.lebara.com/gb/en/wifi-volte
  • Farway
    Farway Posts: 12,994
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    alric said:
    anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
    Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

    Jump on the credit websites and have a shufty to see why they may have rejected it.
    Then find another deal/network.  Pointless applying for deals if you're going to get rejected every time.


    Not only pointless, the more times you apply for credit in quick succession, the more it looks like desperation and thus increases the chances of rejection

    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • victor2
    victor2 Posts: 7,500
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    Farway said:
    alric said:
    anyway my new ID (three) sim contract got cancelled this morning due to credit check. Credit hasnt been a problem for any other network etc. I just missed the Smarty offer too.
    Using 2FA is nigh on impossible when it takes 10minutes for the text message to arrive

    Jump on the credit websites and have a shufty to see why they may have rejected it.
    Then find another deal/network.  Pointless applying for deals if you're going to get rejected every time.


    Not only pointless, the more times you apply for credit in quick succession, the more it looks like desperation and thus increases the chances of rejection


    Just go for a PAYG agreement with regular automatic monthly topups. No contract required. Three offer that.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. 

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