Company will not accept card payment (cash/BACS/cheque only). How to use Section 75

eskbanker

DullGreyGuy said:
There is constant miss-communication on S75 on this site about having to have reached a deadlock with a merchant first...

To be fair, the main MSE s75 article does clarify this, even if forum posters may misunderstand:

The law makes clear that both retailer and credit card company are jointly responsible for Section 75 claims.

It might be easier to first complain to the retailer in some instances, for example if you're looking for a repair or a replacement rather than a refund, but you don't have to.

DullGreyGuy

eskbanker said:

DullGreyGuy said:
There is constant miss-communication on S75 on this site about having to have reached a deadlock with a merchant first...

To be fair, the main MSE s75 article does clarify this, even if forum posters may misunderstand:

The law makes clear that both retailer and credit card company are jointly responsible for Section 75 claims.

It might be easier to first complain to the retailer in some instances, for example if you're looking for a repair or a replacement rather than a refund, but you don't have to.

Should have been clearer... dont use the main site much at all so forget its there sometimes... meant the forums 

TELLIT01

born_again said:

I never get this obsession with S75 that people have. Many seem to think it is a insurance policy to solve all problems 🤷‍♀️

Similar to people who don't purchase travel insurance because they think EHIC/GHIC will be the answer to all their prayers.