Online price higher than price sticker on the goods I received

judi_coven

I ordered something online from House of Fraser.  Online the price was 'two for £30', so that's what I paid (I bought several pairs). When the goods arrived, they had price labels on showing 'two for £27'.  So I had paid £3 more per pair than the sticker price. 

I queried it with House of Fraser and was told "We are unable to assist you with a refund as this is a warehouse error. Prices change each time and unfortunately on this occasion our warehouse failed to remove the label that had a price that the item was worth before." 

I realise it's not a lot of money, but it is irritating to have paid more for something than the price sticker it arrived with.  Is there anything I can do to encourage them to give me a refund?

​Thanks.

pinkshoes

Online prices are often different to store prices.

Sainsburys have 1 litre bottles of Baileys for £22, and a bargain £12 online, but in store they were selling them for £10.

Either return them for a full refund, or as it's only £3 I'd just suck it up.

DullGreyGuy

Nothing much, there is no requirement for them to sell the goods at the same price via different distributions... they offered them at £30, you accepted the offer at £30 and paid £30. If they'd turned up with a £50 price sticker would you be offering to pay the extra £20?


As you bought online you have the option to cancel the order. Check on the T&Cs over if you or they pay the cost of return postage for a change of mind cancellation. Clearly if they pay the return cost you could have a conversation about cancelling and buying in store at £27 or them saving themselves the return postage and discounting the ones you have but if you have to pay it then it doesnt carry much weight.

user1977

DullGreyGuy said:

if they pay the return cost you could have a conversation about cancelling and buying in store at £27 

Assuming they even are selling it in store at £27. It could just be an old label.

Gavin83

From the OP it doesn’t sound like that’s the current price in store either, just an old price.

Ultimately OP there’s nothing you can do to get them to honour the price on the label. You could return it but this might involve a cost to yourself more than the saving plus you’ll have the hassle of buying again and with no guarantee it’ll be lower. You were happy with the price when you bought and there’s no reason you shouldn’t be happy with it now. It’s still the price you were happy with.