Sofa- Consumer Rights advice

8 Posts

Hi all,
I was wondering if I could have some advice....
We purchased a corner sofa from Argos in Feb 2021, it has developed a fault whereby one of the internal springs is poking out of the fabric.
Before we purchased the sofa we were informed that we had a 10 year frame guarantee on the sofa via live chat - we have a copy of this. When we discovered the fault we contacted them who agreed we had the guarantee and to supply photos which we did. They confirmed that springs would be covered within this.
Today I have spoken to them and they have said that ' unfortunately we were wrongly informed that we had a 10 year guarantee and it was infact 1, as a result they cannot assist us" They have instead given us a company to call who they have said will charge us to repair the item
I suppose I have two questions:
- Can they take the line that we were wrongly informed when it was them who told us prior to purchase
- Would a sofa still be expected to last over 2 years under Consumer Rights Laws anyway?
We were just looking for the sofa to be repaired not to be replaced
Any advice greatly appreciated it
I was wondering if I could have some advice....
We purchased a corner sofa from Argos in Feb 2021, it has developed a fault whereby one of the internal springs is poking out of the fabric.
Before we purchased the sofa we were informed that we had a 10 year frame guarantee on the sofa via live chat - we have a copy of this. When we discovered the fault we contacted them who agreed we had the guarantee and to supply photos which we did. They confirmed that springs would be covered within this.
Today I have spoken to them and they have said that ' unfortunately we were wrongly informed that we had a 10 year guarantee and it was infact 1, as a result they cannot assist us" They have instead given us a company to call who they have said will charge us to repair the item
I suppose I have two questions:
- Can they take the line that we were wrongly informed when it was them who told us prior to purchase
- Would a sofa still be expected to last over 2 years under Consumer Rights Laws anyway?
We were just looking for the sofa to be repaired not to be replaced
Any advice greatly appreciated it
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Replies
If they refuse to play ball then go to either your card company or the small claims court
See the information in the following link from this very site, updated 14 Nov 22 -
https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/
The Consumer Rights Act states that goods must be of satisfactory quality, as described, fit for purpose and last for a reasonable length of time.
Your sofa has not passed any of those requirements.
You need to tell Argos that you have rights under that Act and that you are entitled, by law, to a repair.
It doesn't matter what their guarantee says or doesn't say - or who they ask or consult - the Consumer Rights Act takes precedence.
You are not asking for the earth, you just want a repair and that is exactly what you are entitled to.
You really do need to read up on consumer rights before attempting to give any more "advice" as I've never seen a poster who posts incorrect information as often as you do
You need to tell Argos that you have rights under that Act and that you are entitled, by law, to a repair.
It doesn't matter what their guarantee says or doesn't say - or who they ask or consult - the Consumer Rights Act takes precedence.
You are not asking for the earth, you just want a repair and that is exactly what you are entitled to.
As it currently stands, the OP has no legal entitlement for a repair under any law as they have a broken sofa and the damage may have been caused by a manufacturing defect but then again, it might have been caused by misuse.
The OP would only be entitled to a resolution under the CRA if/when they show the proof of a manufacturing defect and that resolution doesn't have to be a repair. It could also be a replacement or partial refund.
I don't expect you to acknowledge your mistake as you often seem to post incorrect advice then simply vanish from the thread.
(4)Any information that is provided by the trader about the goods and is information mentioned in paragraph (a) of Schedule 1 or 2 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (main characteristics of goods) is to be treated as included as a term of the contract.
IMHO the presence of a warranty and it's length are are characteristic of the goods that would have notable bearing on a consumer's decision to purchase and would be classed as main.