Sse electric bill for shop excessively high?

sheramber

If the hairdresser's tariff was foxed before the increases then you cannot compare their costs with the gift shop's.

You need to find our what the charges on the the bill are.

Meter readings, Standing charge and unit cost and work from there.

Come back with these and someone may be able to clarify things for you.

Robin9

There are a few business users on the forum who can help.  I have 2 business accounts and £1 a unit would not surprise me.


Photos of the meters would help as would copies of the bills with personal info removed - initially I am expecting meter errors.  Read your meters please and let us know what you think the readings are.

Both Hairdressers and Gift Shop bills are suspicious -  £150 for any shop does sound suspicious

Ectophile

You need to check what tariff you're on. The business equivalent of the standard variable tariff is usually extortionately expensive. To get anything like a sensible rate, you have to sign up for a fixed one.

But be very careful when signing up for anything as businesses have no consumer rights.

rowdy75

Yes we have checked the meter every night and every morning. A little bit of daylight. Sse finally answered the phone to my wife after being on hold for an hour and a half. The debt collector was going to talk to them as she could clearly see they have got it very wrong, and the £9900 bill with a letter taking us to court if we didn’t pay it was clearly wrong.
Throuhout the year we have had bills for 9.5k, 16k, 7.5k and so on, but my wife was told they can see the smart meter reading and we owe £800 and the reading they were trying to charge us for 10x as much. Because of their constant balls ups they have always said we owe thousands when we don’t, they have even tried saying we haven’t paid them a penny in the year we’ve been open when we clearly have. Therefore they haven’t put us on a contract and have been charging 1.71 a unit, plus standing charge, night rate standing charge, and vat on top.

The operative on the phone said this is outrageous and will put in a complaint, and that we are actually using £55 a month.

So, the debt collector was looking to take £7500 of stock from the shop, a lot of it isn’t even our stock and we get paid a percentage from the people that sell in there, so sse and their f up would have ended up costing us £15000 as we would have then owed people for their stock. Scumbags.

rowdy75

Robin9 said:

rowdy75 said:

The hairdressers tariff was fixed before the prices went mental. I’ll have to look at the tariff but I think it was around 28p per unit plus the daily charge (gift shop not hairdressers)
We do have a tenant that rents the upstairs flat from us, he is a friend of ours and also happens to be an electrician and thinks they have got something very wrong with the charges.

How is the tenant metered ?


As others have said time for a sanity switch 

At the meter position open the main switch -  which property (or properties) go  off  - which meter stops.

At the other meter position repeat

It was myself and the electrician that lives upstairs that renovated the shop, we know the electric supplies for both shops and the flat are separate.

Jonboy_1984

Does the meter serial number on the bill match the physical meter?

How is hot water provided for both businesses?

GrumpyDil

OP.

If you want any useful answers that may help in your discussion with SSE then you really need to provide the details you have been asked to provide about tariffs, meter readings etc etc. Until you provide that info no one can provide any proper help with understanding the issue. 

rowdy75

Jonboy_1984 said:

Does the meter serial number on the bill match the physical meter?

How is hot water provided for both businesses?

Electric tank in salon. No hot water in gift shop.

rowdy75

GrumpyDil said:

OP.

If you want any useful answers that may help in your discussion with SSE then you really need to provide the details you have been asked to provide about tariffs, meter readings etc etc. Until you provide that info no one can provide any proper help with understanding the issue. 

Above post I have explained they have tried charging for 10x the amount of units actually used. And I’ve said they have been charging 1.71 a unit and meter reading is 325 units

Robin9

I'm sorry @rowdy75 but you don't seem to understand quite what Grumpy and others are asking for. We really are trying to help you.  There is a mistake there somewhere.

350 and 10x are not your meter readings but what you say your consumption is. 

Please read your meter -  take care some modern meters can be very difficult to read -  watch out for that decimal point (that could explain the 10x). Have you the initial reading that was given to SSE when you became their customer 12 months ago.

And really look at that bill and the meter -  are the serial numbers the same, the billing address correct, what are the letters after the meter reads -  A, C, E, S or perhaps our read or your read


PS That £1.71  looks like an out of contract rate. My 12 month contract is under 35p (plus £1/day s/c - plus VAT etc)