Guarantee Rights
Maddyks202
Posts: 1 Newbie
Hi Everyone!
We purchased our property last year and with the paperwork we can see that the house had the exterior decorated with TopCote render in 2020 costing the former owners around £20,000 and included a 20 year guarantee. The render is cracking and falling off and discoloured making the house look a mess on the outside. Also concerned this will cause other issues a big parts of the render have come off and we live in a very old property so worried about damp issues. The company doesn't respond to emails or calls despite us trying daily for the last month. The company is listed as dissolved in 2018 however, which is before the work was done on the property. Is there anything we can do to get this rectified as this is going to be expensive to redo. Googling I can see two reviews recently of other people having the same problems.
Thank you!
Maddy
We purchased our property last year and with the paperwork we can see that the house had the exterior decorated with TopCote render in 2020 costing the former owners around £20,000 and included a 20 year guarantee. The render is cracking and falling off and discoloured making the house look a mess on the outside. Also concerned this will cause other issues a big parts of the render have come off and we live in a very old property so worried about damp issues. The company doesn't respond to emails or calls despite us trying daily for the last month. The company is listed as dissolved in 2018 however, which is before the work was done on the property. Is there anything we can do to get this rectified as this is going to be expensive to redo. Googling I can see two reviews recently of other people having the same problems.
Thank you!
Maddy
0
Comments
-
Did you get advice about the guarantee at the time you bought? It doesn't necessarily pass to you automatically. Who granted the guarantee? If it's a company which is now dissolved (or was already dissolved!) and not backed up by e.g. an insurer then it's worthless.0
-
Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.0 -
I agree with the others. The only way you could exercise anything in the guarantee would be:
a) if it is transferable to you
b) if it is transferable, that any action required to transfer it to you was taken
c) if the company offering the guarantee is still in business (sounds like it isn't)
d) if the guarantee is underwritten by another party that's still in business.
Your only option might be your home insurance. They might only cover it if not addressing it would cause damage to the house, I doubt they'd cover it for cosmetic purposes.
Was there anything in your conveyancing papers about this? What did your solicitor say?
Do you have legal cover as part of your home insurance? If so, it would be worth calling them for advice.
0 -
DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.Life in the slow lane0 -
Maddyks202 said:Hi Everyone!
the exterior decorated with TopCote render .... we live in a very old property so worried about damp issues.
OP if you post over on the DIY board
https://forums.moneysavingexpert.com/categories/in-my-home-includes-diy-moneysaving
with details of what the house is constructed from along with some photos of the issues with this render stuff someone there might be able to advise on the best course of action to protect the property for the future0 -
born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.0 -
born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.1 -
DullGreyGuy said:born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.0 -
eskbanker said:DullGreyGuy said:born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.born_again said:DullGreyGuy said:Which company provided the guarantee? The people that applied it rather than made it presumably?
Does the guarantee say its transferable anyway?
Does it show there is any insurer or third party backing the guarantee?
Ultimately if there is no one else backing it and the company is defunct then the guarantee dies with the company. If the original owners had paid by Credit Card or such they may have had a claim against their card but you cannot inherit that.0
Categories
- All Categories
- 343.1K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.2K Work, Benefits & Business
- 607.9K Mortgages, Homes & Bills
- 173K Life & Family
- 247.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards