Nectar points stolen? 29 November 2022 at 11:50PM edited 30 November 2022 at 12:11AM in Consumer rights 14 replies 456 views

Aura

I have checked my points on my nectar card this evening, and see on the 10 & 12th of November someone from Ayesbury has used my card in a garage to pay for petrol!

I am autistic and find this very upsetting. I would like my points back please, how do I go about this?

Many thanks.

elsien

You need to contact nectar to report fraudulent activity, as a starting point on their phone number and raise a complaint.

Can I suggest that you edit your first post to remove your real name as well. 

Aura

How do I remove name as I'm not technically minded? Have emailed Sainsburys.

elsien

Can you see a cog wheel in the top right  of your post where it has your post count? Click on that and it gives an edit option. 

km1500

nectar cards don't need a PIN to use so easy to eg take a photo of someone's barcode and then redeem their points

TELLIT01

Do you live near Aylesbury?

Aylesbury_Duck

It wasn't me, honest!  

All you can do is to contact Sainsburys, so when they respond, come back for advice if you need it.

jon81uk

Make sure you have two factor authentication turned on. If your password gets leaked and you've re-used it on many websites then someone can get into all of them.

Of course that doesn't stop them just swiping the barcode if they know the number as there is no PIN instore.

km1500

yes - they find out someone"s long nectar number, use an online barcode generator to.print out a barcode and scan this at the self checkout to redeem the points. Simples !

TELLIT01

Just to add, there have been many, many reports of Nectar points being stolen.  Even when they are used at the other end of the country, Nectar will always seemingly say that the card holder must have allowed their card to be used.

Aura

TELLIT01 said:

Do you live near Aylesbury?

Never heard of the place. Where is it?