Struggling to understand bills and think E-ON Next are heaping on the interest?

macman

Your account didn't 'change addresses'. You can't migrate the account between houses. Even if you move to a property with the same deemed supplier as your old property, then the old account is closed and a new one opened.
Normally in these situations the existing supplier at the new property will reject the switch if you have failed to register with them.

orange-juice

macman said:

Your account didn't 'change addresses'. You can't migrate the account between houses. Even if you move to a property with the same deemed supplier as your old property, then the old account is closed and a new one opened.
Normally in these situations the existing supplier at the new property will reject the switch if you have failed to register with them.

Thank you. I must have been thrown as the Octopus account servicing bit, had a link for moving out and also a question whether you wanted Octopus to supply your new property.

orange-juice

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mac.d

Octopus just want to keep you as a customer and are using language like the above "move us with you" to do so, even though they know fine well that the house you are moving to already has an existing supplier. They should make it clear you still have to register with the existing supplier even though you have no intention of using them.

You might not end up owing Eon anything, if Octopus have taken over the energy supply on the same date you got the keys, it might just be them you will pay. But more often than not, there is a short period when you have to pay the existing supplier before the new one takes over.

Long story short, always take readings as soon as you get the keys to a new house, and always register with the existing supplier and give them those readings. That way, they can't chase you for anything owed before the date you got the keys. 

[Deleted User]

Yes, it's confusing, but that's energy supplier shorthand for "would you like us to close your old account, and then once you have the new account at the new house with the existing supplier we will try and switch you to us, and then put your new account back on the tariff that your old account had."

Sometimes not all three pieces of this sequence work.

[Deleted User]

I used the moving home process 4 years ago (when Octopus was a minor player) and it appeared to work. I did though notify the deemed supplier that a switch was in progress and I provided them with a move in meter reading. Octopus initiated the switch such that they apparently took over supply on the day that I moved in. 

I say apparently as, sadly, Octopus ended up taking over my neighbour’s meters due to the database mis-registration of 12 out of 14 homes on a new development. 

Given that switching is now so much faster, I would not use any any supplier’s ‘moving house’ offer until I was in residence and could check such things as the meter serial numbers against the two databases.

Things are great when they work but a real pain to resolve when they don’t. 

orange-juice

Ok, just a wee update. So my electricity supply has transferred over but it seems my gas supply is still with eon next. Going to try and pay the £24, which I'm assuming is holding it up and cross my fingers.. not looking forward to the massive gas bill as I've only been billed up to the 18th of October so far..