We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Feedback question
Options

Bronnie
Posts: 4,169 Forumite


Bought a preloved item from a business seller with 100% positive feedback on 17th Nov. Final date for delivery was 26th Nov. Item didn't arrive and no communication, so I checked back to find that it had not been marked as dispatched.
Messaged seller who said she had looked for the item and couldn't find it and that she had been going to look for it the next day and message me.
On 27th she messaged to say she'd found item and was dispatching it.
I messaged back to say I'd be pleased to receive it eventually, but felt disappointed and overlooked as a customer.
No explanation was offered and no gesture to.make up for the delay and inconvenience. Just an apology in a slightly irritated tone and that I should understand if she's busy with other things.
I don't want to be mean, but I thought it was pretty crappy service. How do I rate my feedback?
Messaged seller who said she had looked for the item and couldn't find it and that she had been going to look for it the next day and message me.
On 27th she messaged to say she'd found item and was dispatching it.
I messaged back to say I'd be pleased to receive it eventually, but felt disappointed and overlooked as a customer.
No explanation was offered and no gesture to.make up for the delay and inconvenience. Just an apology in a slightly irritated tone and that I should understand if she's busy with other things.
I don't want to be mean, but I thought it was pretty crappy service. How do I rate my feedback?
0
Comments
-
Bronnie said:Bought a preloved item from a business seller with 100% positive feedback on 17th Nov. Final date for delivery was 26th Nov. Item didn't arrive and no communication, so I checked back to find that it had not been marked as dispatched.
Messaged seller who said she had looked for the item and couldn't find it and that she had been going to look for it the next day and message me.
On 27th she messaged to say she'd found item and was dispatching it.
I messaged back to say I'd be pleased to receive it eventually, but felt disappointed and overlooked as a customer.
No explanation was offered and no gesture to.make up for the delay and inconvenience. Just an apology in a slightly irritated tone and that I should understand if she's busy with other things.
I don't want to be mean, but I thought it was pretty crappy service. How do I rate my feedback?
But you're right, it seems to be very poor service. Honest feedback isn't you being "mean" - if you want to leave poor feedback for a poor experience then that's fair enough.1 -
Definitely wait to receive it before leaving any kind of feedback - but focus on the item first and then hint at the slow service.
'Amazing item, just what I'd been looking for, just a shame dispatch was slow, but got it now so all good.'1
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.6K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.6K Work, Benefits & Business
- 598.4K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards