British Gas admits its smart meter customers have been unable to track their energy usage

CoventryTerry

Back in April (2022), MSE posted a feature which highlighted that British Gas "had admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". "

6 months later, we still have no gas usage data via the website or app. A recent enquiry resulted in BG telling us that they were aware of this ongoing problem. 

Is anyone else here in this same position ? (Incidentally, we are ex "People's Energy" customers).
Thanks' everyone 

NannaH

I’ve been a BG customer for 3 years and have never been able to track my gas on the app.
I read my meter weekly and work it out myself.   A metric unit is £1.16, which equates to 3.5kwh. 

SaverRate

My parents have had the issue for years. Now moved to Octopus and no problem tracking usage now! 

Neil49

Same for me and always has been from day 1.

I login to my BG account once a month and take the reading from there (although I always find that the location of the information is never that easy to locate) and occasionally look at the meter to double check. 

MikeJXE

I'm with OVO and can track anything i want down to what I used at every half hour. I can see how my balance credit/debit is down to the penny 

Gerry1

NannaH said:

A metric unit is £1.16, which equates to 3.5kwh. 

@NannaH  Assuming a calorific value of 40.0, 1 cubic metre corresponds to 11.3627kWh.

CoventryTerry

@MikeJXE Thanks for the reply Mike. Am I right though in thinking that I can't switch suppliers and still remain on a Variable (capped) Tarif ? I think that, for the purposes of moving, you can only switch suppliers if you take a fixed tariff. ?
Have I got that right (Mike, or indeed anyone). 
Thank you.

[Deleted User]

CoventryTerry said:

@MikeJXE Thanks for the reply Mike. Am I right though in thinking that I can't switch suppliers and still remain on a Variable (capped) Tarif ? I think that, for the purposes of moving, you can only switch suppliers if you take a fixed tariff. ?
Have I got that right (Mike, or indeed anyone). 
Thank you.

No, you have not got that right.

You can switch supplier onto the standard variable tariff.

Gerry1

You may find that most companies won't take on new customers, unless you've just moved into a property that they are already supplying.

However, Octopus were taking on new customers, but only if you phone them, so that might be worth a try.  They have developed a good billing system and seem to get favourable reviews.

MikeJXE

CoventryTerry said:

@MikeJXE Thanks for the reply Mike. Am I right though in thinking that I can't switch suppliers and still remain on a Variable (capped) Tarif ? I think that, for the purposes of moving, you can only switch suppliers if you take a fixed tariff. ?
Have I got that right (Mike, or indeed anyone). 
Thank you.

I have no idea when/if you could switch or not but if I had a smart meter and it wasn't smart i would kick merry hell up like I did when I moved here 2 years ago. I was with SSE who were sending me estimates, SSE are now OVO, SSE replaced both meters although it took the about 9 months to complete. 

irharris

I had issues for about 6 weeks in March/April, then it started showing data and gradually filled in the missing data, apart from 2 or 3 days in February.

it still lags about 3 days behind - is this the same on other suppliers or is it a BG specific issue?