Nationwide flex instant saver 2

I have £80 in this account, until late October had £5,000 in but going into the account on the app it says it has a nil balance, that I’m not being paid any interest and that they will close the account unless I find it. 
I’ll ring them tomorrow, but I can see nothing in the t&c that suggest a minimum amount in or a need to pay in at any regular times. 
Is £80 not worth their time? If anyone can help I’d be grateful. Thanks
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Replies

  • edited 27 November 2022 at 10:04AM
    JGB1955JGB1955 Forumite
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    edited 27 November 2022 at 10:04AM
    Two possibilities:

    1) you no longer have a current account with Nationwide 
    or
    2) the account has matured at the end of the 12 month term.
    #2 Saving for Christmas 2023 - £1 a day challenge £740/£1460
  • horsewithnonamehorsewithnoname Forumite
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    I still have my 20+ years old flex direct, and the savings account matures in October 2023. It specifically says it is because it has a nil balance, is £80 now nil?

  • Band7Band7 Forumite
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    I still have my 20+ years old flex direct, and the savings account matures in October 2023. It specifically says it is because it has a nil balance, is £80 now nil?

    Are you sure you and they are talking about the same account? There seems to be some confusion. For example, FlexDirect was launched in 2012, so you couldn’t have held it for 20+ years. It’s unlikely they would tell you that an account with £80 in it had a nil balance. Are they possibly referring to a different account?

    I have £80 in this account, until late October had £5,000 in but going into the account on the app it says it has a nil balance, that I’m not being paid any interest and that they will close the account unless I find it. 
    Unless you find it? Find what?

    Have you looked at your transaction list?

    It is highly unusual of Nationwide to advice they will close an account that has a zero balance. I have half a dizen zero balance  / dormant accounts with them. They never advised they’d close them - I wish they would! As it’s a right PITA to close a Nationwide account.

    Are you sure it’s Nationwide who told you that the account will be closed?
  • wiseonesomeofthetimewiseonesomeofthetime Forumite
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    I think OP meant to say FUND it, not find it. 

    The joy of auto correct 😂
  • edited 27 November 2022 at 11:37AM
    dc_scotlanddc_scotland Forumite
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    edited 27 November 2022 at 11:37AM
    After reading this thread, I opened my Flex Instant Saver 2 in the app and seem to have the same issue.  The message says "You need to fund your account.  You need to move money into this account by midnight on 04 December 2022 otherwise the account will be closed.  You're not being paid interest on this account at the moment, because the balance is zero".  So I just transferred £1 to it from my Flex Direct and the message has now disappeared.  I then transferred the £1 back to the Flex Direct, and still no sign of that weird message.

    PS: I do have other Nationwide accounts with a zero balance, and no such message is there.

  • edited 27 November 2022 at 11:51AM
    dc_scotlanddc_scotland Forumite
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    edited 27 November 2022 at 11:51AM
    Just to clarify, the accounts summary screen was showing the correct balance.  It was only after tapping to open the account that the next screen showed a zero balance, with that message covering what should have been the transactions section of the account.
  • isasmurfisasmurf Forumite
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    There is a bug in Nationwide's systems with this account. It seems to not be recognising the initial payment when determining whether an opening payment has been made despite it being credited to the account.

    Somebody else reported this problem a couple of weeks ago: https://forums.moneysavingexpert.com/discussion/6401567/nationwide-flex-instant-saver-asking-for-a-payment

    And I see mine has the same message. 
  • edited 27 November 2022 at 12:33PM
    horsewithnonamehorsewithnoname Forumite
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    edited 27 November 2022 at 12:33PM
    Band7 said:
    I still have my 20+ years old flex direct, and the savings account matures in October 2023. It specifically says it is because it has a nil balance, is £80 now nil?

    Are you sure you and they are talking about the same account? There seems to be some confusion. For example, FlexDirect was launched in 2012, so you couldn’t have held it for 20+ years. It’s unlikely they would tell you that an account with £80 in it had a nil balance. Are they possibly referring to a different account?

    I have £80 in this account, until late October had £5,000 in but going into the account on the app it says it has a nil balance, that I’m not being paid any interest and that they will close the account unless I find it. 
    Unless you find it? Find what?

    Have you looked at your transaction list?

    It is highly unusual of Nationwide to advice they will close an account that has a zero balance. I have half a dizen zero balance  / dormant accounts with them. They never advised they’d close them - I wish they would! As it’s a right PITA to close a Nationwide account.

    Are you sure it’s Nationwide who told you that the account will be closed?
    Sorry, mistyped should say unless I fund it. I’ve had my current account with nationwide for 20+ years, I converted it to the flex direct whenever that was launched, not that it’s relevant, but yes, I have a long-standing current account with them. 
    My account list and when I go into the individual account shows my £80 balance, there is a message in the account saying they will close it unless I ( blummin auto correct doesn’t seem aware of the word F U N D) put money in it, and tells me I’m getting no interest on it, so it’s definitely nationwide telling me. 
  • horsewithnonamehorsewithnoname Forumite
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    Just to clarify, the accounts summary screen was showing the correct balance.  It was only after tapping to open the account that the next screen showed a zero balance, with that message covering what should have been the transactions section of the account.
    The summary and the account are both showing the balance correctly, it’s just the messages within the account screen that say nil
  • horsewithnonamehorsewithnoname Forumite
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    isasmurf said:
    There is a bug in Nationwide's systems with this account. It seems to not be recognising the initial payment when determining whether an opening payment has been made despite it being credited to the account.

    Somebody else reported this problem a couple of weeks ago: https://forums.moneysavingexpert.com/discussion/6401567/nationwide-flex-instant-saver-asking-for-a-payment

    And I see mine has the same message. 
    Oh right, thanks. I’ve been with nationwide for ages, but their service and their interest rates are not what they were. I’ve wanted to stay with them because they are a building society rather than a bank, but I’m starting think they’re all as bad as each other, so I’m seriously considering moving. 
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