We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Help needed!!!
Options

Mhan96
Posts: 1 Newbie
Hi, I purchased a bed from a well known company back in August 2020, with 4 years interest free credit. Fast forward 2 years, the item has not fulfilled it's sustainability within that 4 years. I was unfortunately just out of the 2 year guarantee, but the company offered to replace the part that had broken as a good will gesture. However, they then said they were unable to replace the single part, that and were going to send full a replacement. After numerous failed call backs and phone calls made by me to them, they said they can't replace it at all and offered me £100 credit note. As this item is on finance, i am now still paying for the item that i no longer have/can use, and i am still within the credit agreement. Am i able to request a full refund of the item as it hasn't been reliable after only having it for 2 years until it broke? What is the best thing i can do?
Many Thanks!
Many Thanks!
0
Comments
-
Speak to the finance company.
Get an independent report that shows the fault was inherent.
If successful don't expect a full refund, they can make a reduction for use.3
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.4K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards