Charged for Netflix by both Sky & Netflix

Victorwelldue

I'm probably on a hiding to nothing here but just wondered if anyone else been in a similar situation and managed to get any money back?

About a year ago when renegotiating my Sky account they included Netflix. They sent an email with link to migrate my existing Netflix account to Sky. I can no longer access that webpage so cant remember exactly what it said or what the format was but it obviously asked me to enter an email address and I entered either the email address I use with Sky or the email address I had been using with Netflix (they are different email addresses and I cant recall which one I entered). Since I was able to access Netflix via my Skybox shortly after I assumed it had all went through as planned and I was now only being billed by Sky. However, I recently noticed Netflix have been deducting a monthly payment off my credit card all this time (my own fault for not checking but its a credit card with very little spending on it so I don't tend to look at the details very often and it just gets paid off in full by DD).

Sky said I need to talk to Netflix (but gave me £20 credit as gesture of goodwill). Netflix said I need to talk to Sky, my Netflix direct account is now cancelled. I guess this will be down to my own fault for not being more vigilant when migrating the account although as I say its difficult to remember exactly what it said on that webpage and I'm usually quite attentive with such things. I wonder if it was vague and just said something along lines of "enter your email address" rather than "enter your sky email" address or "enter your Netflix email address".

Netflix also said I should talk to my credit card company about not being happy with the payments they had taken, I guess they are referring to section 75 but I guess that could only be used if I was in the right - which seems a grey area at the moment as I cant recall what was on the account migration webpage.

Anyone been in a similar situation and managed to get any money back? Its only £120 or so but still feels a bit unfair. 

Neil_Jones

Well I think the clue would have been in the word "migrating", which implies use the existing email address.  You chose not to do this and then it took you £120's worth of payments to notice the problem.  Which is easily the best part of a year.

Section 75 only applies when the goods or service you bought must have cost over £100 and not more than £30,000.  There’s some small print on the minimum of £100 spend too. If you bought two items that together cost more than £100, but each cost less than £100, Section 75 would not apply.

I'd probably suggest at this point taking the £20 credit you've been offered and learning to monitor your card transactions a bit closer.

Peppa537

Unfortunately it does sound as though you’ve set up Netflix through Sky with a different email address than the one used on your Netflix account, hence why you’ve been charged twice. Netflix couldn’t tell it was the same account, but if you click on the link Sky sent you and entered correct details then all that happens is Sky show as taking over the billing on your account. When you set up Netflix through Sky was your Netflix list etc empty? If you had linked the account ok then this shows as normal, if nothing there then it was a 2nd, separate  account that you set up. Sorry I can’t really help as to what you can do regarding getting the money back, if anything. I would think chances are slim as you were sent instructions on what to do.
When I linked mine I remember that the Sky instructions said to use the email address linked to your Netflix account, that way the account billing simply moves to Sky, everything else shows the same. Also you can use Netflix on a Q box whether you pay Sky or Netflix for it.