Goverment help re Enrgey

MattMattMattUK

Paying by card means you are paying 6-8% more for your energy than if you paid via Direct Debit or even pre-payment meter options, it would be wise to reconsider how you pay.

jbuchanangb

You should pay the £487. If you pay less than the charges for the energy you have used, your debt will get bigger and bigger.

aayush

hi the 5.00 is my payment to clear the outstanding as they took over my last supper as they went to the wall 
so I need to pay the normal bill for November and my 5.00 as per agreed with shell?

As was on furlough 2X 4 months thus the issue and Salar not gone up either am just about keeping above water 

[Deleted User]

As people keep saying - you need to pay your whole bill, including anything you've agreed about debt.

Let everything else sort itself out in the background.

molerat

Are they reducing the monthly usage amount payment by the £66 or are they reducing the debit balance by the £66 and leaving you to make the full usage payment ?

QrizB

molerat said:

Are they reducing the monthly usage amount payment by the £66 or are they reducing the debit balance by the £66 and leaving you to make the full usage payment ?

Acording to the screenshot, there's a £66 payment credited to the account. So the latter.

molerat

QrizB said:

molerat said:

Are they reducing the monthly usage amount payment by the £66 or are they reducing the debit balance by the £66 and leaving you to make the full usage payment ?

Acording to the screenshot, there's a £66 payment credited to the account. So the latter.

If that is the case then they are wrong in doing that, they should only be doing it if the debt is accumulating or there is no payment plan in place.

5.74 The EBSS payment can be used against arrears or debt for all customers using all method of payment:
a. .....................
b. Credit – the EBSS payment can be used against arrears or debt. Where a customer is not making payments and is accumulating debt, suppliers may follow business-as-usual policies, including by using EBSS to pay arrears and debt before new energy, whether or not a repayment plan is in place.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1119774/ebss-guidance-for-electricity-suppliers.pdf

aayush

molerat said:

Are they reducing the monthly usage amount payment by the £66 or are they reducing the debit balance by the £66 and leaving you to make the full usage payment ?

I asked the question and they were not able to give an answer to my question as I am credit controller  said to them

the debtor owed 200.00 paid 66.00 paid by a third party balance is to be paid b the debtor correct?

Jyana

aayush said:

my bill 2page to follow 

What was the amount of energy you used in October? From that personal projection it's difficult to tell and I don't want to assume.

ariarnia

molerat said:

QrizB said:

molerat said:

Are they reducing the monthly usage amount payment by the £66 or are they reducing the debit balance by the £66 and leaving you to make the full usage payment ?

Acording to the screenshot, there's a £66 payment credited to the account. So the latter.

If that is the case then they are wrong in doing that, they should only be doing it if the debt is accumulating or there is no payment plan in place.

5.74 The EBSS payment can be used against arrears or debt for all customers using all method of payment:
a. .....................
b. Credit – the EBSS payment can be used against arrears or debt. Where a customer is not making payments and is accumulating debt, suppliers may follow business-as-usual policies, including by using EBSS to pay arrears and debt before new energy, whether or not a repayment plan is in place.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1119774/ebss-guidance-for-electricity-suppliers.pdf

well they are making payments (they said they pay 5 per month towards there debt) so i'm not sure that applies? (it does say 'and')