Goverment help re Enrgey

aayush

Hi
Can someone please advise if is m right re my question? 
We are getting help regarding the heating bill from the government of £66.00 or so 
Can you advise do I deduct the amount from my monthly bill and pay the balance?

As asked the same question about my energy bill and they could not answer it 
As if I pay my monthly bill on top of payment from the  government and overpay my energy company as could use the money elsewhere 

Await your resposne 
TIA

molerat

Who is your supplier as they all handle it slightly differently ?

How do you pay - monthly on receipt of bill ?

What does your on line account show for the payments so far ?

Jyana

If you are still paying on receipt of bill from Shell, then as per their site:

"The discount will be applied to your energy account each month. It will appear on the bill as an extra payment, so you’ll owe £66/67 less than you normally would.

If you’re billed before the EBSS discount is applied, the discount will be added to your next bill."

https://help.shellenergy.co.uk/hc/en-us/articles/8410515236497-How-the-Energy-Bills-Support-Scheme-works-

aayush

molerat said:

Who is your supplier as they all handle it slightly differently ?

How do you pay - monthly on receipt of bill ?

What does your on line account show for the payments so far ?

shell 
I pay on the monthly bill 
plus £5.00 towards outstanding debt  
I got 66.00 for oct and over but paid my bill in full for October 

aayush

Jyana said:

If you are still paying on receipt of bill from Shell, then as per their site:

"The discount will be applied to your energy account each month. It will appear on the bill as an extra payment, so you’ll owe £66/67 less than you normally would.

If you’re billed before the EBSS discount is applied, the discount will be added to your next bill."

https://help.shellenergy.co.uk/hc/en-us/articles/8410515236497-How-the-Energy-Bills-Support-Scheme-works-

so i should deduct 66.00 from my monthly bill?

ariarnia

aayush said:

Jyana said:

If you are still paying on receipt of bill from Shell, then as per their site:

"The discount will be applied to your energy account each month. It will appear on the bill as an extra payment, so you’ll owe £66/67 less than you normally would.

If you’re billed before the EBSS discount is applied, the discount will be added to your next bill."

https://help.shellenergy.co.uk/hc/en-us/articles/8410515236497-How-the-Energy-Bills-Support-Scheme-works-

so i should deduct 66.00 from my monthly bill?

if i understand right then no you pay the bill in full.

the bit Jyana quoted is saying the 66 is taken of what you owe before you get the bill. so the balance on the bill is what you owe after the discount.  

the second bit is saying if your bill date is half way through the first month and you missed the october payment then its taken off your next bill so if you paid your oct bill with no discount then you will get an 'extra month' of discount at the end in march.

Jyana

aayush said:

Jyana said:

If you are still paying on receipt of bill from Shell, then as per their site:

"The discount will be applied to your energy account each month. It will appear on the bill as an extra payment, so you’ll owe £66/67 less than you normally would.

If you’re billed before the EBSS discount is applied, the discount will be added to your next bill."

https://help.shellenergy.co.uk/hc/en-us/articles/8410515236497-How-the-Energy-Bills-Support-Scheme-works-

so i should deduct 66.00 from my monthly bill?

No, you should always pay the amount shown on your bill and not take off any amounts, as that would lead to you underpaying and show that you have a debt. That will leave you open to charges/late fees from your supplier.

ariarnia is correct in saying that the amount will automatically be taken off your bills before they are sent to you. The energy company deal with it as they are the one who is acting as the middle man between you and the government who are providing the extra amounts, and are the company who are in control of ensuring it is correctly added to each customer account. The customer cannot know when it arrives, nor able to credit it to their account, so is not able to handle the details here.

aayush

my bill 2page to follow 

aayush

page 2
as you can see my bill oct my payment and the gov help 

should I  not take 66of my total nov bill and pay the balance 

HampshireH

It shows they have applied the £66 payment to your account alongside the £5 and your payment of £95.08.

You need to pay the bill they give you (on checking it's accurate in terms of usage of course) which has the £166 deducted already.

As you are already in arrears with them they will expect you to pay your normal amount rather than fall further into arrears

Robin9

If it were not for the £66 your debt would have risen by about £40.   Does the assistance from the Government make it possible to increase that £5 a month ?