Hi, I regularly get (100% genuine/looking) emails from Netflix, saying my account is being used in various places (all non-UK) and that I should change my password. I do not have a full/paid for Netflix a/c, but have the lower one as a bolt-on to my TV package. Even if it is actually happening, why should I care as it doesn't affect me. Email looks 100% genuine/correct details, etc. Can't work it out! Any ideas please?


  • Almost certainly phishing emails. Do they contain links for you to click to "change your password", "confirm your details" or some such? They'll either download bad stuff to your device or lead to a page for you to enter lots of useful data for their use.

    They are randomly sent so will often feature popular brands/services that are more likely to have a user as the recipient to provoke a response eg Tesco Clubcard, Boots Advantage, Amazon or, indeed, Netflix. 

    Ignore, or forward to "[email protected]"

  • DullGreyGuy
    DullGreyGuy Posts: 9,136
    First Anniversary First Post Name Dropper
    castle96 said:
    Even if it is actually happening, why should I care as it doesn't affect me. 
    Technically, you dont need to at this point... if they change their fee structures in the future or you go onto a scheme with a limited number of concurrent devices you would. That said, many people dont like freeloaders and so if they are paying for something they dont want others to benefit for free even if its of no detriment to you.

    As said, if you were to look at the link they give you to change your password (without clicking it) you'd almost certainly see its to some random website where they'll be harvesting your password to be able to sell on to others to be able to use.
  • cymruchris
    cymruchris Posts: 4,882
    First Anniversary First Post Name Dropper Photogenic
    If you have a login for Netflix - you can always go direct to the Netflix website (not from the email link) and change your password if it makes you feel better - but it's likely that the email from field will show as 'Netflix' but if you hover over it, or even hit reply, you'll see the originating email. Sometimes they make them stupidly long so as the end bit doesn't show on your screen - but if you cut and paste it into a word document or something similar, you'll see it's not from netflix. 
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
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