Buyer is sending abusive mails - Was I in the wrong??

Mozette

Tell him to go to Evans, they cater for fat everything and have really nice stuff. Not your fault his old lady isn't Kate Moss though...

SilverScooby

Sorry to hear of your troubles. Googling that user ID brings up a 20 year old into biking on youtube:
http://www.youtube.com/profile?user=howsey182

and scans of a creditcard application on photobucket:
http://s231.photobucket.com/albums/ee5/howsey182/

No way of knowing if its the same person though.
Anyone else find anything? People found loads on the eBay scammer Hightee Butzlaff a week or two back!

Contains_Mild_Peril

hollydays wrote: »

how many good shoe shops are there though? Dont raise peoples hopes-shoe shops are notorius for refusing to give money back at any cost-consumer direct have a section on shoes alone.

If I buy shoes for someone else in a shop and they have no signs up stating their returns policy, I always ask. Most will accept returns with a receipt within a specified period (e.g. 14 days) if the item is returned in perfect condition.
Buying from a private seller on eBay is completely different. The upside is it's usually much cheaper than buying from a shop, but the downside is you can't try before you buy nor expect a refund (unless specifically offered) if it doesn't fit. Personally, I just wouldn't buy expensive footwear privately on ebay, especially not boots, since I know many designer brands are designed for skinny ankles!
I would politely tell the buyer that, as a private seller, you don't offer refunds, and if customers are in any doubt about fit they should ask for detailed measurements before bidding. You could also offer to let them use your photos and description to resell the boots if they wish. I would also keep all their e-mails and warn them that abusive messages will be reported.

feefee_3

email him and say sorry no refund. if things dont fit me i just sell them on but before i spend lots i ask alot of question , print anything abuse emails of give it a week then of to the police
i had a guy wanted a refund and kept saying i was a c%w i started enjoying the cheeky emails he sent me cause i give as good as i get but after a while i started feeling like i was at fault any how
dont take the hassel warn him once then report him

anteena1

he is totally in the wrong - report him and block anymore emails from him