Help...item missing

2 Posts

Hi
After some advice please....
I ordered a new iPad and a cover for it from John Lewis and paid for next day delivery.
The following day the package arrived, I opened it up to find only the IPad cover and no iPad.
Called them straight away and they weren’t very helpful....
what rights do I have?
I can’t prove anything as the package was intact.
Ive escalated it but no reply.
After some advice please....
I ordered a new iPad and a cover for it from John Lewis and paid for next day delivery.
The following day the package arrived, I opened it up to find only the IPad cover and no iPad.
Called them straight away and they weren’t very helpful....
what rights do I have?
I can’t prove anything as the package was intact.
Ive escalated it but no reply.
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Replies
1) How did you pay (Credit card? Debit card? etc). Credit card allows option of section 75 for example.
2) How was it delivered - was it by a third party eg. royal mail / dpd? They normally record the package weight. It would be clear quickly if its half the expected weight (or maybe even more - depends on the cover, those "magic keyboards" weigh as much as the ipads, but other covers are much lighter.
3) How was the packaging done - If the package only contained the cover, it would be too small for an ipad box to fit?You say it was intact, but an ipad box is bigger than the cover box, so was the package full of packing paper or something else? Was there an ipad box that was empty?
Hopefully this is a case of "they only packed one item" which should be more easy to prove than "i bought a laptop and got a bag of cat food" that we often hear about.
Debt free - finally finished paying off £20k + Interest.
The larger box had packing in it.
The iPad and its box were completely missing.
The delivery note said both items were in the box.
The box weight was recorded as 1.4kg.
ive just weighed it and it only weighs 600g
What was the condition of the outer box? Intact? Sealed? How was the parcel delivered? Handed to you, or left on your doorstep?