VOUCHERCLOUD not paying 22 November 2022 at 4:46PM in Praise, vent & warnings 6 replies 226 views

Ducu

Hi, I have an issue with Vouchercloud and I'd like to do a complain to ombudsman but I'm not sure which one is the right one for this sort of business. Any advice, please? 

jon81uk

There isn't an ombudsman for coupons.

Ducu

What are the options then for this type of companies? 

jon81uk

What is the issue? Its almost certain their terms and conditions won't leave you with anything where you can take action.
But if you genuinely have lost money then it would be small claims court to recover it, if writing to them hasn't worked.

Ducu

jon81uk said:

What is the issue? Its almost certain their terms and conditions won't leave you with anything where you can take action.
But if you genuinely have lost money then it would be small claims court to recover it, if writing to them hasn't worked.

They should give me a £25 voucher for a purchase trough their website but they don't want to do it. I have more than a month after the first 120 days waiting.... for nothing. Are big SCAMMERS. I need the right ombudsman to do a complain. 

jon81uk

Ducu said:

jon81uk said:

What is the issue? Its almost certain their terms and conditions won't leave you with anything where you can take action.
But if you genuinely have lost money then it would be small claims court to recover it, if writing to them hasn't worked.

They should give me a £25 voucher for a purchase trough their website but they don't want to do it. I have more than a month after the first 120 days waiting.... for nothing. Are big SCAMMERS. I need the right ombudsman to do a complain. 

term 4.7 Reward Terms and Conditions | vouchercloud
Bascially if it doesn't track and the merchant won't verify that you bought something, you don't get the reward.

Its always been this way with topcashback, quidco and all these sorts of cashback deals, its never guaranteed.

As before, there is no ombudsman for retail or vouchers.

Ducu

Lovely. So they can do whatever they want.... 🤔