Are you on Monthly Whole Bill DD with EDF?

Mobtr

If they’ve only been supplying you for a week, it could be that they don’t have your account set up fully & live yet. It can take a while to get all the info through. If your account is not showing as live yet, they won’t be able to bill you until it is 

pseudodox

Account went live today.   All my personal, tariff & payment details etc are there & all checks out.  It has my opening readings given a week ago & a new "submit readings" button but when I hit it it tells me they don't want a reading just now.  Hence the original request to anyone who was on same supply option.  I'll just keep monitoring.

Jyana

pseudodox said:

I am anticipating an initial glitch where they might just take the default amount so I will make sure that is covered.  But then I should get the £67 into my bank & expect everything will eventually fall into place with subsequent whole months.  Meanwhile previously supplier will find I only owe them £7 after they raided my bank account last week then sent me £66 which I thought they would hang on to until final bills were issued.  Methinks there are a lot of left hands out there not connecting with right hands.  But it is keeping accounts personnel in jobs!

Just a note about the bit in bold, you will no longer be getting the refunds back to your bank every month now you've switched to whole bill DD. Instead, it will be credited to your energy account some time during the first week of the month, and then your following bill will be reduced by that amount.

Therefore, might be best to be prepared to not see the benefit of it being used in your first bill due to the possibility that the £67 may not hit your account until a couple of days after your new 1st December payment date.

The_Fat_Controller

On DDWA(M) the government payment IS NOT paid back to your bank account.

It is credited to your account and remains there.

If your actual bill is lower than the £66 your account will be in credit until usage catches up, that is what has happened to me.

I am on smart meters, they take readings around the 17th, a bill is normally produced within 48 hours and the whole amount taken by DD on the 4th of the following month.

pseudodox

Not really bothered how they process the £67 - I suppose I assumed if EDF took the default DD instead of a whole bill amount their system would then send me the allowance, as happened with previous supplier.  But if it stays as a credit on my account then I'll have low or no bills to pay for a couple of months as the January £67 will kick in before I use any serious quantity of energy.  It's swings and roundabouts.  From takeover date to end of November my combined gas & electric cost will be less than £40.

Life used to be so simple when the meter reader came round every 3 months, then I got a bill, then I paid it, and started again with a clean slate.  I never worried about high winter bills & spreading the cost; just enjoyed low summer bills which meant I could splurge on a holiday.

jimjames

Mine has been on whole bill pay for a few months now and their system isn't the most clear for showing payments. It shows a fixed DD amount as being due but then calculates the actual amount nearer the time when read entered and that gets taken as DD. Bill date seems to vary quite a lot although they quote a date for the meter reading the bill doesn't immediately follow.

pseudodox

jimjames said:

Mine has been on whole bill pay for a few months now and their system isn't the most clear for showing payments. It shows a fixed DD amount as being due but then calculates the actual amount nearer the time when read entered and that gets taken as DD. Bill date seems to vary quite a lot although they quote a date for the meter reading the bill doesn't immediately follow.

Oh dear!  The dates on my account at the mo ask me for a meter read between 2-28 November.  LOL!  So they got my opening read as at 15th when supply started so they will need a subsequent read to generate a bill.  Anyway even if I pay the default amount it's no big deal as it is an amount that makes sense.  I moved from SSE to EDF because SSE refused to negotiate on a fixed DD that was costed at double my actual annual kWh usage over past 15 years.  EDF's quote was almost half & in line with my own cost calculations (not withstanding another price hike in April).  SSE even grabbed their FDD from my bank the day before the switch.  Was advised not to cancel in case they blocked the switch.  However when it all comes out in the wash I will owe SSE just £7, after they bill me for final usage with them.

[Deleted User]

pseudodox said:

jimjames said:

Mine has been on whole bill pay for a few months now and their system isn't the most clear for showing payments. It shows a fixed DD amount as being due but then calculates the actual amount nearer the time when read entered and that gets taken as DD. Bill date seems to vary quite a lot although they quote a date for the meter reading the bill doesn't immediately follow.

Oh dear!  The dates on my account at the mo ask me for a meter read between 2-28 November.  LOL!  So they got my opening read as at 15th when supply started so they will need a subsequent read to generate a bill.  Anyway even if I pay the default amount it's no big deal as it is an amount that makes sense.  I moved from SSE to EDF because SSE refused to negotiate on a fixed DD that was costed at double my actual annual kWh usage over past 15 years.  EDF's quote was almost half & in line with my own cost calculations (not withstanding another price hike in April).  SSE even grabbed their FDD from my bank the day before the switch.  Was advised not to cancel in case they blocked the switch.  However when it all comes out in the wash I will owe SSE just £7, after they bill me for final usage with them.

Does it really count as "grabbing" when you will still actually owe them money?

funny.money

mmmmikey said:

Hi - unfortunately the messages on the website / in the app for EDF are rubbish and this gets confusing very quickly. If you have a smart meter that is sending readings you don't need to send readings at all and it's best not too as if you do their system can't cope. You'll find that if you just sit on your hands and ignore the messages it will all come right, but if you submit a reading when they're not expecting it you may end up paying a standard amount. The messages are most confusing when you first start because until you've had a complete cycle you don't know what to expect. Bottom line is don't submit a reading unless you get an email asking for it, ignore the messages on the website and in the app. I'm speaking from experience as I've recently been through the same rigmarole. If you have submitted a reading, the worst thing that will happen is they'll collect the standard DD but it's very easy to get it back if you're on whole amount monthly - just use the online chat and ask them for it. Hope this helps, Mike.

So glad I read this now.  I've just gone on to whole amount and website was asking for a reading today,  I was expecting an email.  I haven't had one, so will take your advice and ignore them until I do. 

Thank you!

pseudodox

I call it grabbing because I was in dispute with them and I asked them to lower the amount, but got no response to emails and got fobbed off on the phone by being told I could lower the amount on site via my account.  Which I did (by 10% max allowed) but they immediately put it back up again. Then they sent no-reply emails saying the FDD had been amended to a lower figure, but that is not what they then took.  Next day the DD details disappeared from my account, to be replaced with a message to conartact them by phone to discuss.  The amount they took for gas left me with almost £70 credit on the account, and the electric was left £1.50 in debit.  But then they transferred £66 to my bank.  So on balance, as it was 2 separate DDs, the final reconcilation will mean them refunding me £50 for gas, but taking a payment for electric, with the balance overall meaning I effectively will be paying them £7.  Had I not been sat here in the dark with no heating on since early October then I would certainly owe them more.  Fortunately as a retired accounts person I can keep up with the double entry bookkeeping!

2 days after the switch to EDF I had a further communication from SSE telling me their previous messages about FDD were incorrect and I could stay on my previous quarterly whole bill DD as I had requested, although at some point in the future they would require me to go onto FDD.  They would love me to stay with them.  Too late - that boat has sailed!