Razer online purchase 22 November 2022 at 12:04PM in Consumer rights 4 replies 241 views

razer_hater

Several months back I purchased a chair from razors European online store. The chair was sent by FedEx and delivered very quickly. However a couple of days after receiving the chair I received a letter from FedEx saying that I owe them £50 for import taxes and other miscellaneous fees. This was not shown on razers website and there was no indication that any fees would need to be paid. I assumed the price that was on the final basket and the price I paid was it. I contacted razer and attaced the scan of the FedEx letter, their advice was to ignore it as there are no fees to be paid on my order. Since then I have received a second letter from FedEx and once again gone back to Razer to receive the same response, there are no fees to be paid and to ignore any letters from FedEx, asking for money.

A couple of days ago however, I received a letter from a debt collections agency on behalf of FedEx asking for the same £50 amount and claiming that they are now in charge of the debt and will proceed to take further measures if necessary.

I would just like some advice on how to proceed I have once again emailed razor support with a copy of the new letter I’ve received but I’m worried about what will happen with the debt collection letter. I’m not willing to go to court over £50, even though I believe it’s something that razor should be paying.

Any advice on how to proceed would be great, thank you.

m-holland

I believe the onus is on you to check, and pay, any relevant import taxes.

Edit: But the smart people will be along soon to give better advice

Lomast

As the importer it is your responsibility to understand and pay the import duty. Nothing to do with razer, it is the same if you order from any foreign supplier including Europe post brexit

sheramber

If the goods are sent from outside UK then you need to pay duty.

Razer should be paying if the chair plus postage is less than £135.

https://www.gov.uk/goods-sent-from-abroad

powerful_Rogue

As above, you are liable.

https://www.legislation.gov.uk/ukpga/2000/26/section/105  - s105 (3)