High electricity one bedroom flat

Blotto17

We have not put the heating on at all this season. No plans to either unless there’s a particularly cold snap. The flat is small, on the 7th floor and is generally quite cosy anyway 

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Blotto17 said:

We have not put the heating on at all this season. No plans to either unless there’s a particularly cold snap. The flat is small, on the 7th floor and is generally quite cosy anyway 

Definitely sounds like they have the wrong meter then. Whoever is getting billed for your meter is in for a nasty surprise.

Robin9

Blotto17 said:

We have not put the heating on at all this season. No plans to either unless there’s a particularly cold snap. The flat is small, on the 7th floor and is generally quite cosy anyway 

Have you done SparkyGrad's meter test ?

QrizB

Robin9 said:

Blotto17 said:

We have not put the heating on at all this season. No plans to either unless there’s a particularly cold snap. The flat is small, on the 7th floor and is generally quite cosy anyway 

Have you done SparkyGrad's meter test ?

As you've got a flat, the extra steps in @Gerry1's meter sanity test might help:

Gerry1 said:

Have you done the meter sanity test?  If it's not inside your flat but in a communal cupboard or meter room then what you think is your meter might in reality be supplying someone else's flat or even all the heating and lighting for the communal areas of the block.

Gain access to the meter, preferably after dark and as late as possible, turn absolutely everything on especially the immersion heater, washing machine, tumble dryer, oven etc.  Find the meter with the serial number shown on your bill and look at the red LED marked '1000 Imp/kWh' or similar.  It should be flashing like crazy.  Then unplug all sensitive electronic equipment and switch everything off at the consumer unit.  Go back to the meter, watch the red LED like a hawk for at least five minutes and make sure it never flashes once.  Rinse and repeat if in any doubt.

Finally, do a rough and ready accuracy test by plugging in just one item of known high usage, a full 3kW kettle is ideal provided that you're quick enough to complete the test before it boils.  Count the number of flashes per minute and calculate the power being drawn.  For example, if the LED is marked '1000 Imp/kWh' then you'd expect to see about 50 flashes per minute.

[Deleted User]

Robin9 said:

Blotto17 said:

We have not put the heating on at all this season. No plans to either unless there’s a particularly cold snap. The flat is small, on the 7th floor and is generally quite cosy anyway 

Have you done SparkyGrad's meter test ?

I can't take credit - I just paraphrased a simple version of Gerry1's because I couldn't find the original.

Thankfully, QrizB has found it.

ROY47

look at your bills  it should give a meter serial number  get maintenance back

 look again at the meter "registered " to the flat ... is it the same ??

macman

You still haven't told us what sort of heating and hot water system your flat has: these two items will account for 80% of your annual usage. Forget lights, tv etc, they are relatively trivial. Underfloor heating left on maybe?
As above, cross check the serial number on your bill against the s/n on your meter.
Finally, what supplier, and what tariff? It's hardly unusual for many flats in the same (new-build?) building to have the same legacy supplier-that doesn't mean the meters are transposed.
This has nothing to do with the building management-your contract is with the supplier, and the building management do not administrate the metering arrangements. So it's up to you to be proactive and sort this out yourself. Give us some kWh figures and meaningful advice can be given, because ££'s tell us nothing.

Chrysalis

Sounds like a quick switch flip test can be done here, flip it and see if their lights go out and if yours stay on.

Blotto17

So we have changed energy company and the problem still persists. However the customer service with this energy company seems to be a lot more helpful. We have found that the MPAN number that we have on our account is not the MPAN number that is on our meter. And guess what?  the MPAN number that is on “that other flats” meter is the one on our account. So the energy companies have obviously been getting our energy usage from them. Our new provider admits to this now and they are completely open to fixing the problem. They said they need to do a “decommission recommission” and it may be up to 3 weeks before this is done! They don’t know yet if it can be done remotely or physically. But yes we have been getting way overcharged for our usage. The “other flat” has more bedrooms and people than us and are obviously burning through their usage as I bet it’s hardly costing them anything. We are in talks with the previous energy provider and looks like we will get reimbursed for what we have overpaid. But obviously it’s not over yet. And I won’t be able to breathe a sigh of relief until it is. Be careful out there people, those of you who are living in a block of apartments. Make sure your MPAN number and meter reading are all accurate. I did not even know there was such a thing as an MPAN number before all this.

lohr500

@Blotto17 Thanks for the update. I hope you are able to finally get the matter resolved.