GfK Media view

mjm3346

chrisbur said:

Not only cannot get my £1 coupon but at the moment cannot even get on the site; just get the message
"Sorry, your credentials (username & password combination) are wrong. Please contact the Helpdesk to get support."
Have tried updating password but no luck and still waiting for reply from helpdesk.

This happened on 27/06 but it was not until the following day they fixed it (resetting details did not work)

"Apologies that since last afternoon the panel portal is unavailable and you are not able to fill out the daily TV and Radio survey.

This is due to technical issues.

As soon as these are solved and the portal is available again we will send out an e-mail to inform you."

 next day they advised everyone would get 150 points 

mjm3346

Just visited the site to check I had 0 points and found 1,000 had been added on 5/07 (no e-email about it) - I will do enough surveys to get this up to 1500 to clear it again.

tansycat

fly-catchers said:

Still trying to get the £1 my current points are worth! Get the message Something went wrong while sending the validation code to your device. Everytime! Bored now with GFK!

It's not just me then! I've been trying to redeem my points for days now and just get the same message, so every day I update my phone number then it says it's sent a code but I never receive it. I've had no response to my query from their helpdesk either. I thought GFK were a reputable company but now I'm having doubts.

mjm3346

tansycat said:

fly-catchers said:

Still trying to get the £1 my current points are worth! Get the message Something went wrong while sending the validation code to your device. Everytime! Bored now with GFK!

It's not just me then! I've been trying to redeem my points for days now and just get the same message, so every day I update my phone number then it says it's sent a code but I never receive it. I've had no response to my query from their helpdesk either. I thought GFK were a reputable company but now I'm having doubts.

at some point I got a message to my mobile to confirm the number ( after playing around with/without the "44" for a bit), confirmed it, tried again to redeem and got a code (different to the code to confirm my number) for the voucher

mjm3346

The 1,000 they added plus 3 tv and 4 radio got me to 1,500 again - just redeemed and the code arrived within a minute, entered and email with the voucher arrived immediately.

BookWorm

I had to delete my mobile number and put in another (used a friend's so could get the code), then changed it back to my own. Then I was able to claim a code ok.

I have decided its too much effort for little reward these days so have deleted my account.

mjm3346

BookWorm said:

I had to delete my mobile number and put in another (used a friend's so could get the code), then changed it back to my own. Then I was able to claim a code ok.

I have decided its too much effort for little reward these days so have deleted my account.

I got it to accept my original mobile number after playing around with it a bit.

I was giving up with the surveys again when I found out what the points were worth (had already stopped when they added streaming still just for prize draws). Unless they add another 1,000 points to my account for no reason I have done my last for them as well.

mjm3346

I still get e-mails from them - The one for "Surprise Bonus Points!!" 10 TV surveys for 1500 bonus points effectively means if you do 10 radio surveys as well as 10 TV ones you will be getting 20p a day for 10 days

chrisbur

mjm3346 said:

chrisbur said:

Not only cannot get my £1 coupon but at the moment cannot even get on the site; just get the message
"Sorry, your credentials (username & password combination) are wrong. Please contact the Helpdesk to get support."
Have tried updating password but no luck and still waiting for reply from helpdesk.

This happened on 27/06 but it was not until the following day they fixed it (resetting details did not work)

"Apologies that since last afternoon the panel portal is unavailable and you are not able to fill out the daily TV and Radio survey.

This is due to technical issues.

As soon as these are solved and the portal is available again we will send out an e-mail to inform you."

 next day they advised everyone would get 150 points 

I am still waiting for it to be fixed despite several assurances that they are looking into it. 

mjm3346

They maybe struggling for completions at their standard reward rate given the most recent e-mail

"To receive 1000 bonus points you must complete 4 TV Surveys between Friday 11th till Monday 14th August, inclusive."

So 4 TV surveys and 2 radio ones plus the bonus pays £1 compared to the normal rate of 10 TV and 10 Radio for £1