Bought faulty warranted watch from online auction 21 November 2022 at 10:56PM edited 21 November 2022 at 11:33PM in Consumer rights 5 replies 371 views

desamax

Hi all I bought the following used watch  from BPI online auction last week. 

“Description Gents 44mm Tag Heuer Aquaracer Caliber S. In stainless steel and in good condition. The perfect watch for sports. Specification Brand: Tag Heuer Model: Professional Condition: Good Dimensions:44mm Year:2002- 2010 Box: YNo Papers:Devon&Co Movement: Automatic Warranty: 12 months Insurance value: £2000 Condition Good”

It clearly says comes with 12 mths warranty, when I won the item I was told to arrange with the seller directly for delivery,  on delivery after checking the watch over It has a faulty winder that come off the watch  I contacted the seller again to inform them of the fault and have had no response I have now sent 3 emails asking for them to respond. The seller is a business that deals in high end watches. I paid via Bank transfer  to BPI auctions. Could anyone please tell me my rights.

Thanks    

Aylesbury_Duck

Is the warranty transferable, or does it stay with rhe original owner?  It's always worth checking when buying second-hand(!)  Anyway, forget the warranty,  you have the right to a watch in a good condition.  It clearly isn't that, so your right is to return it for a refund.

DailyHail

You have paid BPI… so you need to contact them.

DullGreyGuy

Presumably it was advertised as secondhand based on it has a condition?

Statutory rights for auctions are much weaker than other methods of purchase, you dont have a statutory right to cancel an order for change of mind for example under the CCR. 

Whilst you bid online did you have an opportunity to attend the auction in person and inspect items? If you did have the opportunity, even if you didnt take it up, then much of the CRA also doesnt apply. If it was online only with no in person bidding possible then the CRA applies and goods must be as described. 

Ectophile

Is that saying that it comes with a 12 month warranty, or that it came with a 12 month warranty somewhere between 18 and 20 years ago?

sheramber

Who is the warranty from?  The vendor, the manufacturer or the auction house?

What paper work do you have for the warranty?