Bought faulty warranted watch from online auction

edited 21 November 2022 at 11:33PM in Consumer rights
5 replies 371 views
desamaxdesamax Forumite
53 Posts
Part of the Furniture 10 Posts Photogenic Combo Breaker
edited 21 November 2022 at 11:33PM in Consumer rights
Hi all I bought the following used watch  from BPI online auction last week. 

“Description Gents 44mm Tag Heuer Aquaracer Caliber S. In stainless steel and in good condition. The perfect watch for sports. Specification Brand: Tag Heuer Model: Professional Condition: Good Dimensions:44mm Year:2002- 2010 Box: YNo Papers:Devon&Co Movement: Automatic Warranty: 12 months Insurance value: £2000 Condition Good”

It clearly says comes with 12 mths warranty, when I won the item I was told to arrange with the seller directly for delivery,  on delivery after checking the watch over It has a faulty winder that come off the watch  I contacted the seller again to inform them of the fault and have had no response I have now sent 3 emails asking for them to respond. The seller is a business that deals in high end watches. I paid via Bank transfer  to BPI auctions. Could anyone please tell me my rights.



  • edited 22 November 2022 at 12:02AM
    Aylesbury_DuckAylesbury_Duck Forumite
    12.7K Posts
    Tenth Anniversary 10,000 Posts Name Dropper
    edited 22 November 2022 at 12:02AM
    Is the warranty transferable, or does it stay with rhe original owner?  It's always worth checking when buying second-hand(!)  Anyway, forget the warranty,  you have the right to a watch in a good condition.  It clearly isn't that, so your right is to return it for a refund.
  • DailyHailDailyHail Forumite
    48 Posts
    10 Posts Name Dropper
    You have paid BPI… so you need to contact them.
  • DullGreyGuyDullGreyGuy Forumite
    3.7K Posts
    1,000 Posts Name Dropper
    Presumably it was advertised as secondhand based on it has a condition?

    Statutory rights for auctions are much weaker than other methods of purchase, you dont have a statutory right to cancel an order for change of mind for example under the CCR. 

    Whilst you bid online did you have an opportunity to attend the auction in person and inspect items? If you did have the opportunity, even if you didnt take it up, then much of the CRA also doesnt apply. If it was online only with no in person bidding possible then the CRA applies and goods must be as described. 
  • EctophileEctophile Forumite
    6.8K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    Is that saying that it comes with a 12 month warranty, or that it came with a 12 month warranty somewhere between 18 and 20 years ago?
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
  • sherambersheramber Forumite
    16.1K Posts
    Eighth Anniversary 10,000 Posts I've been Money Tipped! Name Dropper
    Who is the warranty from?  The vendor, the manufacturer or the auction house?

    What paper work do you have for the warranty?
Sign In or Register to comment.
Latest MSE News and Guides

Did you know there's an MSE app?

It's free & available on iOS & Android


Regifting: good idea or not?

Add your two cents to the discussion

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools