Bought faulty warranted watch from online auction
“Description Gents 44mm Tag Heuer Aquaracer Caliber S. In stainless steel and in good condition. The perfect watch for sports. Specification Brand: Tag Heuer Model: Professional Condition: Good Dimensions:44mm Year:2002- 2010 Box: YNo Papers:Devon&Co Movement: Automatic Warranty: 12 months Insurance value: £2000 Condition Good”
It clearly says comes with 12 mths warranty, when I won the item I was told to arrange with the seller directly for delivery, on delivery after checking the watch over It has a faulty winder that come off the watch I contacted the seller again to inform them of the fault and have had no response I have now sent 3 emails asking for them to respond. The seller is a business that deals in high end watches. I paid via Bank transfer to BPI auctions. Could anyone please tell me my rights.
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Statutory rights for auctions are much weaker than other methods of purchase, you dont have a statutory right to cancel an order for change of mind for example under the CCR.
Whilst you bid online did you have an opportunity to attend the auction in person and inspect items? If you did have the opportunity, even if you didnt take it up, then much of the CRA also doesnt apply. If it was online only with no in person bidding possible then the CRA applies and goods must be as described.
If it breaks, well it wasn't working right anyway.
What paper work do you have for the warranty?