Mobile Phone Issues

Cptralls

Hi All,

I have a Honor 10 Lite, recently it's developed a number of issues recently and I was hoping someone could help:

1. Most but not all incoming calls are not registering, the phone does not ring and there is no missed call notification. What I do get is a text message advising me of a missed call. I'm never out of reception and my phone was never turned off.

2. Browser screens close unexpectedly. 

3. Expanding YouTube videos sometimes causes the picture to cramp into the corner, other times the screen goes black. 

4. Adding an email attachment causes memory issues, I frequently have to restart my phone to resolve. 

Thanks in advance. 

Murmansk

Without wanting to sound too flippant, try a factory reset and if that doesn't help, a new phone

Cptralls

Murmansk said:

Without wanting to sound too flippant, try a factory reset and if that doesn't help, a new phone

It's probably the only option. I need to back everything up but I've no idea how to. 

Farway

Cptralls said:

Murmansk said:

Without wanting to sound too flippant, try a factory reset and if that doesn't help, a new phone

It's probably the only option. I need to back everything up but I've no idea how to. 

If Android, then once you have a new phone it will transfer it all for you using an App from the Play store, the app walks you through it, only needs both phones to be near each other

I can't remember the app name, but no doubt someone will

Neil_Jones

Farway said:

Cptralls said:

Murmansk said:

Without wanting to sound too flippant, try a factory reset and if that doesn't help, a new phone

It's probably the only option. I need to back everything up but I've no idea how to. 

If Android, then once you have a new phone it will transfer it all for you using an App from the Play store, the app walks you through it, only needs both phones to be near each other

I can't remember the app name, but no doubt someone will

Well it depends what you need to transfer.  Some apps like Whatsapp do it all for you, you just back it up to Google Drive, reinstall it on the new phone after swapping the sim and you just restore the backup.

Things like contacts if they're on your Google account come down automatically.  Photos if the sync/auto backup is enabled should all be online in your Google account anyway.  There are various apps on the Play Store to backup/restore SMS text messages/call logs.