Faulty Belling Cooker 16 November 2022 at 7:45PM in Consumer rights 7 replies 152 views

jambo19

Hello we bought a £1300 belling range cooker from AO in March. There is a grill fault and a risk of carbon monoxide poisoning and they are asking to complete a modification. I have 2 very young children and am not happy at all about keeping the cooker. Belling are saying no to an exchange and AO the same, just directing me to Belling and say I need to have the modification carried out. What are my rights in relation to asking for a replacement? Thanks!

eskbanker

Assuming this is the seal issue referred to in https://www.belling.co.uk/sites/g/files/emiian401/files/2022-11/Media Statement Gas Range Cookers - 02.11. 22 (V2).pdf, I'd have thought that the implementation of what's called a simple fix is a reasonable remedy, so I don't believe you'd have any right to insist on a replacement instead of that?  If the repair doesn't work then that would put a different complexion on it though....

MalMonroe

Hi, shouldn't the cooker have a one year guarantee or warranty or similar?  As per the link below -

https://www.belling.co.uk/en-gb/warranty

After six months it's more difficult to get a replacement or a refund (unless the retailer is willing), so you may have to go with the repair (or 'modification' as they call it) and see if that solves the problem.

N.B. If you don't have one already, I'd definitely invest in a carbon monoxide detector. I believe every home should have one - they aren't expensive but they can save lives.  

jambo19

Thanks for the replies. I am going to speak to them again tomorrow. My point is that I believe I have been sold a faulty cooker which is only 8 months old and so would prefer a replacement rather than modify the cooker and run the risk of still having an issue with CM. We do have a CM detector thanks but am going to get a new one.

macman

You have no statutory right to a replacement under CRA 2015: the retailer can repair, refund or replace at their discretion. What you are being offered is a repair under the manufacturer's own warranty. If you were to negotiate a refund with AO then it would be discounted by the 8 months use you have already had.
What is your objection to a repair that has presumably been specifically redesigned to avoid any future CM leakage?

Aylesbury_Duck

You have the right to ask for a replacement.  They(AO)  have the right to replace it, but no obligation to do so.  If you exercised your consumer rights, they can choose whether to replace it, repair it or refund you.  Given that they're repairing it, they've fulfilled their obligation to you.

IvanOpinion

Even if you got an exchange cooker then you would probably get a like-for-like that has had the modification done (may even be more second hand than your own).  If it is the same fault as highlighted above then they say it is safe to use as long as you leave the grill door open.

For peace of mind just make sure your CO detector s working.

Keep_pedalling

If you are really that concerned about CO then you need an electric cooker. You have no right to a replacement, the manufacture has recognised a problem and is going to fix it. There is always a risk of CO poisoning with any gas device so replacing with an alternative gas cooker makes no difference to your families safety.

Have you fitted CO alarms in your house? If not that is the best thing you can do to protect your family.