Gatwick North Terminal Drop off PCN without Stopping

Coupon-mad

itismeanonymo said:

My circumstances are pretty much identical (didn't stop, 1 minute 6 secs, South Terminal rather than North Terminal) and wanted to know if:

a) it was okay to copy the OP's post in this thread and the addendum from @Coupon-mad word-for-word
b) if the addendum was still relevant (i.e. the case was ongoing and not resolved some how

I thought since my queries related to info in this thread it would be best to reply here rather then open a new thread, but sorry if this was a mistake.

Yes you can and please do a second vital thing:

email:

sara.r@britishparking.co.uk

and ask her to add your case as a specific complaint relating to the BPA's ongoing investigation under ref  BPA-032489

Explain that you did not stop and what are the BPA doing to stop NCP from issuing immediate PCNs to cars that merely drive right through?  It is a scandal and you can say you will also be raising it as a case with your MP and BBC Watchdog, who are known to be looking at the worst rogue practice of the private parking industry (again).

LoveOutdoors

Hi all. Firstly, thank you for all the advice posted so far, it's already been a massive help in knowing what next steps to take.
I currently have the exact same issue except that I was heading towards the long-stay car park for which I'd prepaid to stay at (and have evidence of this). The only thing I can think of is my vehicle took a wrong turn and drove through the drop-off zone when looking for the long-stay entrance (I don't recall doing this though so refuse to admit being the driver). Regardless of this, the total time my vehicle was registered entering and exiting was 1 minute and 34 seconds and so taking traffic into consideration, to think anyone can actually successfully drop off and make it out in this time is just ridiculous!

Anyway, where my issue differs from the above is that unfortunately, I did not receive any letters from NCP. The first I heard about the incident was a few weeks ago (over 5 months after the incident date) when I received a threatening letter from a firm that has taken over the debt from NCP. The fine I'm now expected to pay is £170! I have contacted the firm and they have sent copies of the letters NCP apparently sent out. The date the first letter was sent out (apparently) was 95 days after the incident btw. The address on these copies is correct and so I'm really not sure why I did not receive them but I am 100% certain that if I did, I would not have ignored them and would have absolutely disputed the accusation knowing I did nothing wrong. However, because I did not receive these letters, I have now missed the opportunity to dispute anything and am instead left with a threatening firm harassing me for the money with further threats if not paid in a certain timeframe. 

So my question is, does anyone know if I can still dispute this with NCP and if I can, can I somehow request greater clarity on evidence that these letters were actually sent and successfully delivered? The fact 2 letters were apparently sent but I didn't receive either of them strongly suggests an issue on NCP's side because it's highly unlikely I would have missed both letters and I know I would have immediately responded if I did receive them.

Any help or advice someone can give me would be greatly appreciated.

Fruitcake

LoveOutdoors said:

Hi all. Firstly, thank you for all the advice posted so far, it's already been a massive help in knowing what next steps to take.
I currently have the exact same issue except that I was heading towards the long-stay car park for which I'd prepaid to stay at (and have evidence of this). The only thing I can think of is my vehicle took a wrong turn and drove through the drop-off zone when looking for the long-stay entrance (I don't recall doing this though so refuse to admit being the driver). Regardless of this, the total time my vehicle was registered entering and exiting was 1 minute and 34 seconds and so taking traffic into consideration, to think anyone can actually successfully drop off and make it out in this time is just ridiculous!

Anyway, where my issue differs from the above is that unfortunately, I did not receive any letters from NCP. The first I heard about the incident was a few weeks ago (over 5 months after the incident date) when I received a threatening letter from a firm that has taken over the debt from NCP. The fine I'm now expected to pay is £170! I have contacted the firm and they have sent copies of the letters NCP apparently sent out. The date the first letter was sent out (apparently) was 95 days after the incident btw. The address on these copies is correct and so I'm really not sure why I did not receive them but I am 100% certain that if I did, I would not have ignored them and would have absolutely disputed the accusation knowing I did nothing wrong. However, because I did not receive these letters, I have now missed the opportunity to dispute anything and am instead left with a threatening firm harassing me for the money with further threats if not paid in a certain timeframe. 

So my question is, does anyone know if I can still dispute this with NCP and if I can, can I somehow request greater clarity on evidence that these letters were actually sent and successfully delivered? The fact 2 letters were apparently sent but I didn't receive either of them strongly suggests an issue on NCP's side because it's highly unlikely I would have missed both letters and I know I would have immediately responded if I did receive them.

Any help or advice someone can give me would be greatly appreciated.

It is not a fine.

Please start your own thread where you will get bespoke help. Meanwhile, check the details on your V5C are correct and up to date. 

Complain to the BPA as per Coupon-mad's post immediately before yours, and complain to your MP.

Debt collectors (DRP, Zenith, ZZPS etcetera) are powerless and can safely be ignored. The only thing you should not ignore is a letter of/before claim or a court claim.

Coupon-mad

LoveOutdoors said:

Hi all. Firstly, thank you for all the advice posted so far, it's already been a massive help in knowing what next steps to take.
I currently have the exact same issue except that I was heading towards the long-stay car park for which I'd prepaid to stay at (and have evidence of this). The only thing I can think of is my vehicle took a wrong turn and drove through the drop-off zone when looking for the long-stay entrance (I don't recall doing this though so refuse to admit being the driver). Regardless of this, the total time my vehicle was registered entering and exiting was 1 minute and 34 seconds and so taking traffic into consideration, to think anyone can actually successfully drop off and make it out in this time is just ridiculous!

Anyway, where my issue differs from the above is that unfortunately, I did not receive any letters from NCP. The first I heard about the incident was a few weeks ago (over 5 months after the incident date) when I received a threatening letter from a firm that has taken over the debt from NCP. The fine I'm now expected to pay is £170! I have contacted the firm and they have sent copies of the letters NCP apparently sent out. The date the first letter was sent out (apparently) was 95 days after the incident btw. The address on these copies is correct and so I'm really not sure why I did not receive them but I am 100% certain that if I did, I would not have ignored them and would have absolutely disputed the accusation knowing I did nothing wrong. However, because I did not receive these letters, I have now missed the opportunity to dispute anything and am instead left with a threatening firm harassing me for the money with further threats if not paid in a certain timeframe. 

So my question is, does anyone know if I can still dispute this with NCP and if I can, can I somehow request greater clarity on evidence that these letters were actually sent and successfully delivered? The fact 2 letters were apparently sent but I didn't receive either of them strongly suggests an issue on NCP's side because it's highly unlikely I would have missed both letters and I know I would have immediately responded if I did receive them.

Any help or advice someone can give me would be greatly appreciated.

Put in a complaint to the BPA that:

(a) NCP penalised the driver (not 'me"') even though the car did not stop (explain wrong turn WITHOUT SAYING WHO WAS DRIVING)

and

(b) the first you heard from NCP was ...blah blah so there appears to be an issue with NCP's mail cobsolidator which has reportedly happened before.  Given NCP use a mail consolidator third party, there will be a record of whether the first PCN  - or the batch it was in - was actually put into the Royal Mail system or not.

LoveOutdoors

Fruitcake and Coupon-mad.

Thank you so much for your swift responses, it's very much appreciated. 
As suggested, I've opened a new post with a link back to this one.

https://forums.moneysavingexpert.com/discussion/6426624/gatwick-drop-off-pcn-without-stopping-and-no-letters-received-from-ncp/

I'll follow all advice given and see where I get with it. 

Thanks again!