Negotiating with PlusNet Broadband Renewals - Tactics That Work
I've been with PlusNet (BB and Phone) for years. No complaints. solid 36MB FTTC. Good customer service.
End of an 18 month contract and I was quoted £41.75 to renew (November 2022).
Phone the 'thinking of leaving' line and got that down to 23.99/mo (18 months) + price escalator. That's the price new customers pay.
Signed up with Vodafone at 22/mo (24 months) + 100 cash back. Faster BB speed as well.
Called PN up after I received an email from them confirming I'm leaving, just to see if the renewal deal would change, and it did.
22/mo (18 months) + 50 cash back.
22/mo (24 months) + 75 cash back.
21/mo (18 months) + no cash back.
So you have to sign up with a different provider and then cancel before they switch you over. I think you have 14 days to cancel by law in the UK care of distance selling regulations, so sign up within 14 days of your contract ending.
You'll need to wait for PN to send the email confirming you're leaving, before you call to re-negotiate otherwise they won't know you've signed up with another provider. Also remember to cancel the DD from your new provider, and to call/email them to cancel. In my case Vodafone was still a bit cheaper, but only by 25 quid.
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