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John Lewis claim for TV, using Consumer Rights Act 2015
in Consumer rights
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It would be worth checking online, the instruction booklet or even the box if you still have it to see if Samsung made any such claims for your TV OP.
The Consumer Rights Act dictates that
(5)The relevant circumstances mentioned in subsection (2)(c)* include any public statement about the specific characteristics of the goods made by the trader, the producer or any representative of the trader or the producer.
*Section 2c is all the other relevant circumstances relating to goods being of satisfactory quality which includes durability.
JL may prefer to use a 6 year lifespan but the 6 year limit on filing a claim doesn't mean all products should have a lifespan of 6 years when working out a reduced refund and a statement from the manufacturer would hold weight compared to JL's reasoning.
The CRA 2015 overrides any guarantee or warranty a company gives you and you are well within your rights to ask JL to consider what you have to say,
That's not really correct. The CRA doesn't override a guarantee or warranty as that guarantee or warranty is in addition to your statutory rights.
Consider that if I bought something that was supplied with a 10 year guarantee and this item failed after 8 years.
If that warranty was overridden then I wouldn't be able to make a claim as you are generally limited to 6 years from purchase (in England) for CRA claims and as the warranty had been overridden by the CRA, I wouldn't be able to claim on that either.
Or give it now so it might help but on the assumption one can understand that if a TV ends up being diagnosed with a fault that has nothing at all to with the screen any manufacture claim on screen life perhaps isn't relevant?
Although I'm sure there could be a 14 page thread on whether giving a screen life but using components that affect the screen and fail before the stated life of the panel is reasonable....
I have heard back from JL, and as some have said, they're asking for a confirmation from Samsung that it is an inherent fault - I can't see Samsung agreeing to that in a hurry. But I'm checking with cab if I have to use Samsung or whether I can use an independent. As I see it, it's obviously the screen - what else could it be. But I get it that I need to prove it.
But I have contacted Samsung who have said they'll help me. But I'm really expecting them to tell me to contact an engineer...... At my own expense.
My sister has paperwork from the engineer JL authorised to repair hers, and her customer/order number.
Thanks again 👌
If you are taking about marketing campaign based on a components lifespan whilst knowing the overall unit will fail before that then thats different... TVs, and in particular OLEDs, however have a bit of complexity because there are so few manufacturers of screens (until this year there was only one OLED manufacturer, now there are two) and so the life of screens are "out there" even if its not Panasonic or Sony directly talking about their screen lifes they all use LG OLEDs so people tie thing up