in Consumer rights
7 replies 182 views
Just wondered if anyone has experienced this before. I purchased a 50 pound voucher for a well known discount store Friday evening to use first thing Saturday morning. It was purchased from on the perks at works style sites where you save a few percent. When I came to pay the amount due the member of staff at the till scanned my barcode bringing the cost from 67.00 to 17.00. Paid this with my credit card which confirmed payment then when I was asked if I wanted a receipt the assistant said her til had crashed. When the supervisor checked her till it came up on the screen saying I needed to pay 50.00 still. Obviously this was the voucher i'd already used. The supervisor then tried to put it through but said there was nothing on the evoucher which obviously now there wouldnt be as I'd just spent it. The store manager came along and said I had to pay the outstanding 50.00 otherwise I couldn't take the items home. I told her that wouldn't be happening as id already paid for the goods. She said I could only take 17 pounds of goods with me which I thought was a bit ridiculous and as I'd already spent nearly an hour going through this with several members of staff I asked for the 17 pound to be returned to my card to keep things simple. However I left the shop with no shopping and 50 down. I've been told I'd get a phone call about it but now I'm wondering if anything is going to really happen as I didn't have much faith in the management there and what happens next? They apparently couldn't get hold of their technical dept and the evoucher providers aren't open til Monday. Any helpful thoughts appreciated.
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Personally I'd have walked out of the shop with the goods. You'd paid for them, they were yours.
Unfortunately I suspect the shop are going to do next to nothing to sort this out.
I doubt the voucher provider will be able to do anything.
You might have offered to pay, you might have tried to pay, but that's not how it works.
There is no contract, and the goods do not pass to you, until the retailer has accepted your payment.
The manager was very clear saying that at that time he only had confirmation that you had paid for £17 worth of goods.
Software fails sometimes. It's a fact of life. You yourself are used to Android, iOS or Windows which are very modern and well maintained but even they crash now and again. You would be shocked if you knew how flaky and outdated is the software used by many large retail companies, often dating back to before the millennium and full of patches.
They're not fraudulent, they didn't have your money because something went wrong. Give them a little space (not too much though, a few days from Monday should be enough).
It is not the consumers responsibility to deal with the retailers flaky software.