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Octopus Gas, why different price on bill?

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Comments

  • I think they just need to change it to 'app/website may not be showing … '
  • Ally_E.
    Ally_E. Posts: 396 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    That's weird, my octopus gas bill displayed the correct tariff without discounts since mid October. Why are they using different pricing techniques for different users? 
  • purpleparrotuk
    purpleparrotuk Posts: 411 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 11 November 2022 at 7:13PM
    Hi,
    did you read this bit?

    Please note: prices on your online account and app don't display the Energy Price Guarantee discount just yet. We're updating this really soon, but you can find your discounted prices in your individual email from us, and on this page.

    Y'all take care now.
    happy0207gif

    Report

    Yes I did. That price has been on my app for at least a month. So it is showing the discounted price already for a month. 
  • Ally_E. said:
    That's weird, my octopus gas bill displayed the correct tariff without discounts since mid October. Why are they using different pricing techniques for different users? 
    Are you on Tracker?
  • Ally_E.
    Ally_E. Posts: 396 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 13 November 2022 at 12:34AM
    Ally_E. said:
    That's weird, my octopus gas bill displayed the correct tariff without discounts since mid October. Why are they using different pricing techniques for different users? 
    Are you on Tracker?
    On a fix that was reduced to EPG level
  • Ally_E. said:
    Ally_E. said:
    That's weird, my octopus gas bill displayed the correct tariff without discounts since mid October. Why are they using different pricing techniques for different users? 
    Are you on Tracker?
    On a fix that was reduced to EPG level
    Ah right, interesting.
    (The reason I asked about Tracker is because it been below the EPG so no discount needed yet.)
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