Octopus Gas, why different price on bill?

purpleparrotuk

My tariff I thought I was on with Octopus is not what I am being billed for. I’m supposed to be on just over 10p per kWh but being billed nearly 14p!  Does anyone know what’s going on?

Spoonie_Turtle

Presumably your bill also has a line for the government EPG discount?

purpleparrotuk

Spoonie_Turtle said:

Presumably your bill also has a line for the government EPG discount?

Spoonie_Turtle said:

Presumably your bill also has a line for the government EPG discount?

Are you saying the tariff on my app is after the discount?

ariarnia

the tarrif on your app is the rate set by the goverment after the discount. so logic would suggest the other tarrif you've given is the tarrif without the discount (and the rate you would pay if the goverment decided to scrap the guarentee tomorrow). 

the only number that really matters is which rate they have used to calculate your actual bill (you should see somewhere on your bill the number of units used times by the tarrif you are being charged). 

this is there explainer statement https://octoenergy-production-media.s3.amazonaws.com/documents/Octopus_Energy_Statement_Guide.pdf

and its the detail on the second page where it says 'energy used' that matters



what numbers do you see on your statement there?

purpleparrotuk

ariarnia said:

the tarrif on your app is the rate set by the goverment after the discount. so logic would suggest the other tarrif you've given is the tarrif without the discount (and the rate you would pay if the goverment decided to scrap the guarentee tomorrow). 

the only number that really matters is which rate they have used to calculate your actual bill (you should see somewhere on your bill the number of units used times by the tarrif you are being charged). 

this is there explainer statement https://octoenergy-production-media.s3.amazonaws.com/documents/Octopus_Energy_Statement_Guide.pdf

and its the detail on the second page where it says 'energy used' that matters



what numbers do you see on your statement there?

Looks like I am effectively paying 9.75p at the moment. 

bristolleedsfan

purpleparrotuk said:

ariarnia said:

the tarrif on your app is the rate set by the goverment after the discount. so logic would suggest the other tarrif you've given is the tarrif without the discount (and the rate you would pay if the goverment decided to scrap the guarentee tomorrow). 

the only number that really matters is which rate they have used to calculate your actual bill (you should see somewhere on your bill the number of units used times by the tarrif you are being charged). 

this is there explainer statement https://octoenergy-production-media.s3.amazonaws.com/documents/Octopus_Energy_Statement_Guide.pdf

and its the detail on the second page where it says 'energy used' that matters



what numbers do you see on your statement there?

Looks like I am effectively paying 9.75p at the moment. 

+ VAT ...

[Deleted User]

Hi,

Please note: prices on your online account and app don't display the Energy Price Guarantee discount just yet. We're updating this really soon, but you can find your discounted prices in your individual email from us, and on this page.

wild666

My electric said my usage was charged at 47.7p, 50.085p Inc. VAT, when I first glanced at my October bill but the next line reassured me when it said 17p energy price guarantee.

purpleparrotuk

frugalmacdugal said:

Hi,

Please note: prices on your online account and app don't display the Energy Price Guarantee discount just yet. We're updating this really soon, but you can find your discounted prices in your individual email from us, and on this page.

But my app is showing the cheaper amount 

[Deleted User]

Hi,

did you read this bit?

Please note: prices on your online account and app don't display the Energy Price Guarantee discount just yet. We're updating this really soon, but you can find your discounted prices in your individual email from us, and on this page.

Y'all take care now.

Report

ariarnia

purpleparrotuk said:

frugalmacdugal said:

Hi,

Please note: prices on your online account and app don't display the Energy Price Guarantee discount just yet. We're updating this really soon, but you can find your discounted prices in your individual email from us, and on this page.

But my app is showing the cheaper amount 

if there updating it then it might be they updated the app but not the website yet?