Edf bill error re governmentrebate

JGB1955

ncfcfan001 said:

Sorry but you are all missing the point, I do indeed get the money into my account but as shown on my bill they use their refund of this money to put my account into debit. There is nowhere on the bill where the £67 is used to reduce my costs! The summary is a proper summary of the full charges page and then the refund is used to calculate my debit! Their system is erroneously doing this.

The £67 may not be reducing your bill, but it IS increasing your bank balance by £67 each month.

Slinky

You can't have it on your bill reducing your costs AND have it in your bank account as well. It's one or the other. EDF pass it on to you, if you want it to reduce your bill, you will need to make a manual payment to pay it back to them.

ncfcfan001

Robin 9 - I agree that they get £67 from the government and then give it to me in my bank account, I don't have a problem with that. My online account does clearly show that they get this money and pass it on to me- I have no problem with that.

The problem is that they use this 'refund' to debit my overall account thus putting me in debt when I am not based on my usage and my payments (whether I use the full costs page add gas and electricity and VAT).

The balance on your last bill (16 August 2022) £22.19 in credit

You paid us credit £1,242.00 (6 payments of £207.00)

Refunds £333.00 (Please see Your payment history for more information)

Your charges for this period (including VAT) £1,223.00

Your new account balance £291.81 in debit

£22.19 - charges £1223 = -£1201.81 + payments £1242 = +£41.19

The refund is a zero transaction not used to reduce my bill at all but they then use this as a debit making my new account balance -£291.81 instead of +£41.19

pochase

The £67 is credited to your account
The £67 is paid back into your bank account
The £67 is decucted from your energy use and reduces the total bill amount by £67. 

So you get the £67 paid back into your bank account, You have paid £67 less than normal and have the £67 in your pocket.

The £67 from the government is used to reduce your total bill (without showing is clearly). So the government pays the £67 directly towards your bill.

molerat

Your charges for this period (including VAT) £1,223.00

But that is not actually your energy use cost, the EBSS has been deducted.  You need to look at the breakdown of the charges, how they got to that amount, and you will see the EBSS deductions.  Where on that breakdown above has the EBSS been given to your account ?  EDF cannot magically give you the money, they have to account for it coming in to your account so they show it as a deduction from your use rather than showing it as an EBSS credit in the top line.  It is admittedly confusing but the sums add up, they are not diddling you.

Ayr_Rage

EDF are quite clear how it works, have a look at the website.

Only those, like myself, who pay by DD Whole Amount Monthly get it credited against their bills, normal credit account customers get it refunded to their bank accounts.

You are better off to the tune of £333 in your bank account and if you wish to pay all of that into your EDF account then that will end up £41.19 in credit.

Unlike me, you have a choice as to what to do with the £333

molerat

Ayr_Rage said:

EDF are quite clear how it works, have a look at the website.

Only those, like myself, who pay by DD Whole Amount Monthly get it credited against their bills, normal credit account customers get it refunded to their bank accounts.

You are better off to the tune of £333 in your bank account and if you wish to pay all of that into your EDF account then that will end up £41.19 in credit.

Unlike me, you have a choice as to what to do with the £333

Unless your monthly bill is less than the £66/£67 EBSS you, same as the OP, have £333 more in your bank than you would have otherwise had to do with as you wish.

pochase

@molerat is completely right, it does not make any difference if you got the £333 back or if you did not pay them in the first place, in both cases you have £333 mor ein your bank account than without EBSS.

And in both cases the £333 will have been deducted from the total amount of you energy use.

Ayr_Rage

@molerat as I was away from home my bills were less than the EBSS for several months so the government money sat in my EDF account as a credit.

It's all swings and roundabouts, but the loss of interest is negligible anyway.