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Curry’s click and collect
in Consumer rights
18 replies 3.2K views
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I guess this will be chargeback will be for non receipt.
So given currys have proof of delivery, expect it to be rejected. As far as card regulations go, that is all they need. It does not have to be to you.
The more I use this forum, the more I think I shouldn't be buying from Currys.
It sounds as if Currys either have some idea that the OP is in some way party to this 'fraud' or that staff are trying to cover their own backs (and avoid disciplinary action) with their regional management because they didn't follow company rules (especially if this has happened before at that store)
I have a 'cascade' approach to purchasing things: 1st option is a local independent store - if they can't supply what I need then 2nd: I go to a local branch of a national chain (that employs local people) and failing that my last resort is to go to Amazon or another online retailer (ironically, Amazon is a massive employer in my area but I have some concerns about the way Amazon operates). I've always found my local Currys to be ok. They have a wide selection and the staff are generally helpful if I have a problem with an item there is at least a real person/place I can go and talk to about it.
There were two variations (sata and ide) and I picked the relevant one online, only to be given the opposite type when I collected the item. I was not particularly impressed, since I had ordered the correct item, and therefore it is what I should get, not a 15 minuite wait whilst they scrabbled around the find the correct one and also tried to vainly flog an extended warranty at me too.
Plus, it also showed the lack of attention to detail of the staff, the ide and sata variants are no doubt different SKUs.
The order would have come in with a specific item code and therefore they should have taken extra care to match the item being picked was indeed the one on the order sheet.
The whole point I knew how bad Currys was and click and collected with the expectation I could be in and out quickly.
The other thing I can't stand about Currys is that they won't leave you alone if you're casually browsing, no doubt they still have the fives training. If I would like help I will ask for it.
I've had exactly the same experience more than once in Currys. The staff in there really don't seem to have any interest.