Virgin Atlantic family holiday disrupted by airline - they booked us on a different flight

simonH123

Once again thanks for all the detailed info.

The latest response I've had from Virgin Atlantic, in response to me mentioning uk251 legislation, and the several hours earlier departing time of the flight we were put on (VS 5206), is that flight VS 136 departed several minutes earlier than scheduled, this being the flight we should have been on, as booked by me many weeks before. 

eskbanker

simonH123 said:

Once again thanks for all the detailed info.

The latest response I've had from Virgin Atlantic, in response to me mentioning uk251 legislation, and the several hours earlier departing time of the flight we were put on (VS 5206), is that flight VS 136 departed several minutes earlier than scheduled, this being the flight we should have been on, as booked by me many weeks before. 

I can't understand the relevance of that (I seem to be saying that a lot in this thread!) - are you able to share more detail of exactly what you sent to them and the wording they replied with?