in Consumer rights
3 replies 86 views
Can anybody give me some advice. I sent my grand-daughter some presents , next day delivery, ten days ago. I paid extra for insurance. There is no way to contact Evri. The only channel is an automated chat which says it is ready for delivery and has been for a week. I contacted the CEO as suggested by others and got a promising reply which has now dried up. I have spent a couple of days on this and literally cant get anywhere. Their site is impenetrable. They took an insurance fee which is impossible to claim against. It just seems I have lost everything. Its a brick wall. Is there no omnbudsman , at least for the insurance bit? I will have to buy the presents again this week
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