We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Evri

nd74
Posts: 2 Newbie

Can anybody give me some advice. I sent my grand-daughter some presents , next day delivery, ten days ago. I paid extra for insurance. There is no way to contact Evri. The only channel is an automated chat which says it is ready for delivery and has been for a week. I contacted the CEO as suggested by others and got a promising reply which has now dried up. I have spent a couple of days on this and literally cant get anywhere. Their site is impenetrable. They took an insurance fee which is impossible to claim against. It just seems I have lost everything. Its a brick wall. Is there no omnbudsman , at least for the insurance bit? I will have to buy the presents again this week
0
Comments
-
Have you tried the Chat function on their website?0
-
Yes its a robot. It gives you three options then goes back to the start0
-
try sending another email telling them you are going to trading standards. that seems to have worked for some people.
Try a message on teir facebook page.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.6K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.3K Spending & Discounts
- 243.6K Work, Benefits & Business
- 598.3K Mortgages, Homes & Bills
- 176.7K Life & Family
- 256.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards