Evri 7 November 2022 at 2:51PM in Consumer rights 3 replies 86 views

nd74

Can anybody give me some advice.  I sent my grand-daughter some presents , next day delivery, ten days ago. I paid extra for insurance.  There is no way to contact Evri.  The only channel is an automated chat which says it is ready for delivery and has been for a week.  I contacted the CEO as suggested by others and got a promising reply which has now dried up. I have spent a couple of days on this and literally cant get anywhere.  Their site is impenetrable.  They took an insurance fee which is impossible to claim against. It just seems I have lost everything. Its a brick wall.  Is there no omnbudsman , at least for the insurance bit? I will have to buy the presents again this week

DE_612183

Have you tried the Chat function on their website?

nd74

Yes its a robot. It gives you three options then goes back to the start

sheramber

try sending another email telling them you are going to trading standards. that seems to have worked for some people.

Try a message on teir facebook page.