Cancelled flight

debra4145

Myself and partner were due to flyout from Paphos to Manchester on a Easyjet  flight on 30/9 at 20:10. We were asked to board and whilst in the queue we noticed that the flight was cancelled online.  There was a lot of confusion and were left in the airport with no food or water until 1am.  we were then asked to wait outside as the airport had closed and we will be taken to a hotel and a flight was re-arranged for next day at 4pm.  The coach arrived at 4am and we eventually got to bed at 5:30am after waiting for a room to be allocated to us. With only 4 hours sleep we had breakfast and then waited for the coach which was due to pick us up at noon. The 4pm flight was then delayed by 2:50 (had to refuel in Geneva and we eventually arrived home at 21:50..total of 23 hours delay.  Easyjet has refused to compensate as they say it was due to adverse weather and capacity issue (even though other flights managed to fly out to manchester on the same night)..   Please can anyone tell me if we are entitled to any complensation.

eskbanker

This has been posted on a largely defunct Covid-specific travel board but ought to be on the standard flight delay compensation board - perhaps an admin or board ambassador such as @heatherw_01 could move it?

Anyway, in terms of the issue at hand, it's understandable to regard it as a 23 hour delay but as far as the regulations are concerned it's really a flight cancellation - if the delay on the second flight was less than three hours then there isn't any comeback for that.

EasyJet are obliged to pay compensation for cancelling a flight, unless it was caused by extraordinary circumstances beyond their control, so you'd need to ascertain more details about the underlying cause(s), in terms of exactly how/where adverse weather came into play (outbound flight, perhaps?) and specifically what they mean by 'capacity issue' - capacity of what/who?  You'd need to go back to their customer services pushing them for details, and once you've got their final response, you can escalate to Aviation ADR if still unconvinced.

silvercar

Welcome to MSE forums, Debra4145,

I've requested the thread be moved over to the correct board. In the meantime, you may want to have a browse over there: https://forums.moneysavingexpert.com/categories/flight-delay-compensation