Ovo - £400 payments

ariarnia

Jyana said:

ariarnia said:

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen. 

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all. 

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

It does seem like refunding the £66/7 at a point in time other than when a bill is produced is tripping some people up. I think you explained it very well with your analogy, but the credit/debit to people's accounts is making customers overthink things maybe? It doesn't actually affect their bill total, but their cost total...they pay less themselves, but the full price bill is still paid due to a third party funding the extra cost instead.

it makes sense to me but it's like that brainteaser about the place where the net debt is actually 0 but a tourist brings in some cash to act as a placeholder

Jyana

ariarnia said:

Jyana said:

ariarnia said:

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen. 

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all. 

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

It does seem like refunding the £66/7 at a point in time other than when a bill is produced is tripping some people up. I think you explained it very well with your analogy, but the credit/debit to people's accounts is making customers overthink things maybe? It doesn't actually affect their bill total, but their cost total...they pay less themselves, but the full price bill is still paid due to a third party funding the extra cost instead.

it makes sense to me but it's like that brainteaser about the place where the net debt is actually 0 but a tourist brings in some cash to act as a placeholder

I tried making a little graphic to see if helped explain your analogy better and see where all the cash amounts lie at the end. But it's very late and I have a tremor so it's actually a very scrappy screen grab from my phone. If it helps and/or makes enough sense once I look at it again in the morning, I'll make a better version of it lol.

Cardew

ariarnia said:

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were onmybill - However the 'Refund forEnergy Bill Support £66'isnotan entry on my bill.

So to reiterate I have had £66 paid into my bank by OvoAND my bill has been reduced by £66. i.e.The billcreditsmy account with my Direct Debit payment anddebitsmy account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my accountdebited£84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.



 

i'm not sure i understand so can i try a different example?

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full.

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be.

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen.

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all.

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

Your bill makes perfect sense. As does Mags21 post.  

However my bill does not have the 'refunds 6 October £66 out' shown in the 'your balance' column.

As I have said in all my posts on my bill I only have the 'Energy Bill Support Scheme -£66' entry in the 'Summary of charges' and NOT the £66 refund.

So my total bill has been reduced by £66 and in addition Ovo has paid £66 into my bank account. 

 

ariarnia

Cardew said:

ariarnia said:

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were onmybill - However the 'Refund forEnergy Bill Support £66'isnotan entry on my bill.

So to reiterate I have had £66 paid into my bank by OvoAND my bill has been reduced by £66. i.e.The billcreditsmy account with my Direct Debit payment anddebitsmy account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my accountdebited£84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.



 

i'm not sure i understand so can i try a different example?

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full.

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be.

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen.

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all.

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

Your bill makes perfect sense. As does Mags21 post.  

However my bill does not have the 'refunds 6 October £66 out' shown in the 'your balance' column.

As I have said in all my posts on my bill I only have the 'Energy Bill Support Scheme -£66' entry in the 'Summary of charges' and NOT the £66 refund.

So my total bill has been reduced by £66 and in addition Ovo has paid £66 into my bank account. 

so its not on your bill but you had the payment. that i can understand (sorry but it takes a while sometimes)

can you see your november bill yet?

the trigger date in the goverment scheme was 1 oct and the 'refund' happens a few days after your dd clears so depending on your dd and bill date it could be your 'october' dd was too close to your bill being generated and it'll be shown on your november bill. 

Cardew

ariarnia said:

 depending on your dd and bill date it could be your 'october' dd was too close to your bill being generated and it'll be shown on your november bill. 

Agreed, that is why I stated in my initial post 'Obviously they will sort it out eventually,' 

It just seems a weird way of accounting.

I have an account with Eon for another property(with 5 Ukrainian refugees living there) and they simply take £66 off my bill.

dan0292

Maybe you have had mine as well as yours.... still waiting for our first refund from Ovo!

Mobtr

Cardew said:

ariarnia said:

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were onmybill - However the 'Refund forEnergy Bill Support £66'isnotan entry on my bill.

So to reiterate I have had £66 paid into my bank by OvoAND my bill has been reduced by £66. i.e.The billcreditsmy account with my Direct Debit payment anddebitsmy account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my accountdebited£84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.



 

i'm not sure i understand so can i try a different example?

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full.

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be.

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen.

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all.

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

Your bill makes perfect sense. As does Mags21 post.  

However my bill does not have the 'refunds 6 October £66 out' shown in the 'your balance' column.

As I have said in all my posts on my bill I only have the 'Energy Bill Support Scheme -£66' entry in the 'Summary of charges' and NOT the £66 refund.

So my total bill has been reduced by £66 and in addition Ovo has paid £66 into my bank account. 

 

Could be that your bill was produced within the small window where the £66 was credited but not yet debited 

Cardew

Mobtr said:

Could be that your bill was produced within the small window where the £66 was credited but not yet debited 

Could be! The £66 was credited to my Bank account on 28th Oct and bill is given as 'Date Generated' on 31 Oct.