Ovo - £400 payments

Cardew

I paid my normal Direct Debit payment to Ovo on 27 October and on 28 Oct Ovo paid £66 to my bank current account.  This was expected in line with this article MSE News: how you'll receive the £400 energy bill discount from your supplier — MoneySavingExpert Forum

I then had my dual fuel October bill(to 26 Oct) and the total payable was reduced by £66 annotated 'Energy support scheme'

Thus I have had 2 x £66 payments in Oct.

Obviously they will sort it out eventually, but has anyone else had the same? and any idea why they both crediting my bank AND reducing my bill.

ariarnia

you pay your dd as normal. then the government pays ovo 66 towards your bill. ovo take the governments 66 off your bill and give you back your 66. the same as if you had paid your bill as normal with no support scheme and the government had given you 66 directly. make sense?

mags21

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

Cardew

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

Flight3287462

Our supplier is just reducing our Direct Debit by the £66 so no money being credited to our bank account.

ariarnia

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

Spoonie_Turtle

Flight3287462 said:

Our supplier is just reducing our Direct Debit by the £66 so no money being credited to our bank account.

That's how it was initially intended to be, but some companies' systems couldn't cope with that (!!) so refunding was conceded as another option.

Cardew

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

Using your analogy!

If the Waiter reduces my bill by £66 AND gives me £66 back I will have received a benefit of £132. Thus 'in the end' my £150 meal will have cost £18 not the £84 you state

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

My case is quite simple Ovo put £66 into my bank and also reduced my bill by £66 so I have had a benefit of £132 this month.

Mags21 in the post above explained what happened on his bill; which makes sense; except that didn't happen on my bill.

ariarnia

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen. 

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all. 

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

Jyana

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

Using your analogy!

If the Waiter reduces my bill by £66 AND gives me £66 back I will have received a benefit of £132. Thus 'in the end' my £150 meal will have cost £18 not the £84 you state

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

My case is quite simple Ovo put £66 into my bank and also reduced my bill by £66 so I have had a benefit of £132 this month.

Mags21 in the post above explained what happened on his bill; which makes sense; except that didn't happen on my bill.

But the waiter isn't really reducing your bill by £66 in this analogy, not in the way you are thinking anyway. It is still £150 in total, but as it's being paid by two different people/entities, both of them pay a reduced amount each in order to make up the full sum due. 

If you reread the analogy, think about how much money the waiter has in their hand after being paid by both the customer and the Government. That's where the extra £66 is in the sums involved.

Jyana

ariarnia said:

Cardew said:

ariarnia said:

Cardew said:

mags21 said:

If you do the maths you will possible find that the £66 hasn’t actually reduced your bill on paper. Ours reads like this:

Refund for Energy Bill Support £66
Energy Bills Support Scheme   £66 credit
Your total adjustments              £0.00

That would make sense if those entries were on my bill - However the  'Refund for Energy Bill Support £66' is not an entry on my bill.

So to reiterate I have had £66 paid into my bank by Ovo AND my bill has been reduced by £66. i.e.The bill credits my account with my Direct Debit payment and debits my account with total gas/electricity cost less a £66 credit e.g. total gas/electricity/VAT is £150 - my account debited £84 - like your bill that credit is shown as 'Energy Bill Support Scheme -£66)    

So 'doing the Maths' I have received a total benefit of £132.

As said in my first post I have no doubt it will be sorted out and an adjustment made on future bills by OVO; it just seems a strange way of accounting.  



 

i'm not sure i understand so can i try a different example? 

you go to lunch and spend £150. you hand your £150 to the waiter to pay the bill in full. 

then Mr Goverment pops up and offers to pay for some of your lunch. they hand £66 to the waiter.

the waiter reduces your bill by £66 (to £84) AND gives you £66 of your £150 back.

in the end you have paid £84 and Mr Goverment as paid £66. the ovo has had £150 total.  

or are you saying something else happened? because thats's what shows on our ovo account. we had a refund of 66 AND a reduction of 66. and thats how it supposed to be. 

What should happen is the Waiter gives me back the £66 the Government gave him after I have paid him £150; thus I will have received a benefit of £66; and my £150 meal will have correctly cost £84

i only have a small brain so i'm still really not following.

taking 66 off the bill and giving it back to you works out the same if its a refund of your original dd or giving you the goverments money directly. but however its done your bill needs to be reduced by 66 and they need to give you the 66 back. thats how its supposed to happen. 

this is our October ovo bill and you can see at the our refunded dd AND the energy credit being applied. if they didn't do both then they would basically just be giving us our own money back as if we had reduced our dd ourselves and would have no benifit at all. 

are you saying your bill looks differnt or are you just not liking how they've shown it on the bill?

It does seem like refunding the £66/7 at a point in time other than when a bill is produced is tripping some people up. I think you explained it very well with your analogy, but the credit/debit to people's accounts is making customers overthink things maybe? It doesn't actually affect their bill total, but their cost total...they pay less themselves, but the full price bill is still paid due to a third party funding the extra cost instead.