Wrongful BT Cancellation Charges

shrek11

sorry to ask but how do you contact the CEO

normanmark

shrek11 wrote: »

sorry to ask but how do you contact the CEO

http://forums.moneysavingexpert.com/showpost.html?p=7306645&postcount=29

Drunkstar

normanmark wrote: »

The worst part of the article is that it doesn't specify which division of BT that has committed this fraud. However I'm pretty sure you don't really care

Global Services, I did a quick investigation.

wantmemoney

normanmark wrote:

The worst part of the article is that it doesn't specify which division of BT that has committed this fraud.

I don't think members of the public who have had to put up with crap from BT really give a toss as to which specific BT department were actually responsible for intentionally defrauding them out of £8m.

normanmark wrote:

However I'm pretty sure you don't really care

you bet, pogue ma hone

http://www.tmcnet.com/usubmit/2007/11/01/3063987.htm
New doubts over BT fraud inquiry
November 01,2007

(Yorkshire Post Via Thomson Dialog NewsEdge) TELECOM giant BT is facing new questions over how much it knew about a huge fraud involving part of a prestigious GBP1bn contract with the Ministry of Defence.

An employment tribunal judgment on the sacking of a junior manager has questioned why no senior managers at BT have been disciplined or investigated in relation to the fraud over millions of false calls - and raised concerns about the lack of key information provided to the tribunal panel.

Specifically, the judgment queries why a BT investigation report - which had found nothing wrong - was not made available to the tribunal.

The Yorkshire Post can also reveal that a senior BT manager awarded an MBE for his role in setting up and running the contract, was apparently sent a copy of an email warning "the books would have to be fudged." The scam, which involved BT staff making millions of false calls to meet contract targets, was eventually halted in late 2005 after six years.

But in 2004, the year the contract was up for renewal, the MoD had received a tip-off from a whistleblower. The contract, begun in 1997, was the largest private finance initiative approved by the Government at the time.

The MoD referred the allegations to BT which carried out its own investigation.

The tribunal judgment questions why the investigation's findings were not made available at the hearing into the sacking of Joseph Hewson, a manager who worked at a call centre in Wakefield - one of four across the country managing calls out of UK military bases.

However, the Yorkshire Post can also reveal that the MoD itself has admitted it was not sent a copy of the investigation report.

Despite the scale of the fraud, the MoD also admitted it had no written record of any communications on the 2004 investigation and stated that the matter had been handled "verbally" with BT.

It can also be revealed that a BT director warned other senior members of staff he would have to "fudge the books" because the telecom giant was failing to meet the terms of its contract.

An email obtained by the Yorkshire Post sent by Paul McDonnell, the contract's operations and service director, referred to the company's failure to answer a sufficient number of telephone calls within prescribed time limits. BT faced financial penalties as a result.

The email was sent on January 25, 2002, to a manager called Chris Bean and a copy was sent to Mr McDonnell's boss, John Seale, who was awarded an MBE for his role in securing and managing the GBP1bn contract. The call centre service was part of the overall contract.

The contents noted the failure to respond to 85 per cent of MoD calls within 15 seconds and said "? sticking strictly to the performance time scales agreed with the MoD your team now has no chance of recovering to the contracted service level.

"My team will now have to attempt to fudge the books and manually override the DFTS Performance Reporting System ?" Neither Mr McDonnell nor Mr Bean would comment.

It is understood Mr Seale has recently left BT. The company's switchboard now has no record of him being employed and a phone operator in the Defence Fixed Telecommunications Service confirmed he was no longer managing the contract.

However, BT has refused to comment on Mr Seale's position or any other issues raised by the Yorkshire Post.

The tribunal judgment on Mr Hewson found he had been dismissed fairly for his role in instructing false calls from the Wakefield centre, despite his claims that the orders came from above. Five junior managers have been sacked and Mr Bean remains suspended.

But the judgment concludes by making a series of comments about the conduct of BT and says "?the unsatisfactory circumstances revealed must be worthy of comment, both in the failure to identify this fraud at an earlier stage and the failure to demonstrate why the fraud was not identified at an earlier stage in these disciplinary actions.

"There appears to have been no independent validation of achievement of the targets set, effectively rendering those responsible for the management of the DFTS contract self-policing at a time when their commitment to values of integrity did not, with hindsight, merit that trust.

"Those who embarked on this scheme appear to have had no regard either to the fact that the target was being subverted or to the fact that the customer, a department of Government, was to be charged for the calls used to subvert the performance target." It notes that "it must be worthy of observation" that "no discipline or investigation appears to have been envisaged above the level of Mr Bean." The Crown Prosecution Service is currently considering whether to launch prosecutions after receiving a file from the MoD Fraud Squad.

Drunkstar

I don't think members of the public who have had to put up with crap from BT really give a toss as to which specific BT department were actually responsible for intentionally defrauding them out of £8m.

Again, it was BT Global services, a different company under the overall umberella of BT. In other words they have NOTHING to do with the company that starts lines for people here. Your constant bringing this up is pointless at best as I doubt anyone here really relies on BTGS, and in fact all you are doing is scaring the uninformed away from a company that has nothing to do with the scandle.
Why? Because you have an issue with BT and will take any chance to try to make them look bad.

wantmamoney wrote:

to Normanmark
you bet, pogue ma hone

Why are you telling him to kiss your !!!?

normanmark

Drunkstar wrote: »

Why are you telling him to kiss your !!!?

Because he struggles to debate properly. I think the point was raised was that the BT company in question's only ties with the BT company that every general member of the public deal is the name & the name only.

What he thinks is that BT Retail (150 to everyone else) have dipped into this £8m that BT Global Services have defrauded from the MoD

I think 'wantmemoney' could do with reading up a bit on the structure of the company & realise that BT Global Services budget has no bearing on BT Retail that the general member of the public deals with.

Only then could i probably take his argument into account & agree with, as currently he's firing his complaints & poor witted retorts in the wrong direction.

wantmemoney

Drunkstar wrote:

Again, it was BT Global services, a different company under the overall umberella of BT. In other words they have NOTHING to do with the company that starts lines for people here.

The same policy making directors are responsible for both 'companies'.

http://news.zdnet.co.uk/communications/0,1000000085,39199311,00.htm?r=1
BT's Global Services division made its inaugural profit, generating £7m during 2004. With the acquisition of Infonet and Albacom also completed during the year and adding £111m to the balance sheet in Q4, chief executive Ben Verwaayen described the year as "exciting".

Who is the chief executive of the BT Group?
Who was ultimately responsible for the policy making decision that led BT's Global Services division to defraud the UK tax payer out of £8m?
Who was ultimately responsible for the decision to allow BT's Global Services division to "fudge" the records to avoid £2m in "penalty charges"(irony)?

Drunkstar wrote:

and in fact all you are doing is scaring the uninformed away from a company that has nothing to do with the scandle

Well they're informed now. Who was the CEO ultimately responsible for the policy decision that led to the "scandle"?

Drunkstar wrote:

Why? Because you have an issue with BT and will take any chance to try to make them look bad.

It wasn't me that stole £8m from the tax payer or fudged records to avoid paying £2m in penalty charges.

Drunkstar

<H1>Francois Barrault: Chief Executive of BT Global Services

Francois Barrault was appointed to the Board and became Chief Executive of BT Global Services on 24 April 2007. He joined BT in April 2004 as President, BT International, Global Services and was formerly corporate officer and group president of Lucent Technologies Inc.
He joined Lucent in 1999 where he held a number of significant posts including president mobility as well as president and CEO EMEA. Prior to Lucent, Francois worked for Ascend Communications where he held the position of senior vice president, International. He has also held executive positions with IBM, Computervision/Prime and Stratus. He is a non-executive director of eServiceGlobal (an Australian corporation).
A French national, he is aged 46.

</H1>

Just to help you out figure out which CEO is which. Ben is a CEO of the BT Group.
The CEO unltimatly in charge would have been Francois, or maybe Andy Green.


So again, enjoy trying to blame BT Retail for something that is only linked by the use of the name BT.

wantmemoney

Drunkstar wrote:

So again, enjoy trying to blame BT Retail for something that is only linked by the use of the name BT.

Where's the link that shows I'm trying to blame BT Retail for defrauding the UK tax payer out of £8m?

Drunkstar wrote:

Just to help you out figure out which CEO is which. Ben is a CEO of the BT Group.

Yes and the company that defrauded the Tax payer is part of the BT Group.

A MERSEYSIDE BT call centre was part of a multi-million pound Ministry of Defence call-handling scam. An investigation sparked by a whistleblower revealed that between 1999 and 2005 millions of false calls were made by BT workers to make sure targets were hit.
The fiddle may have cost taxpayers at least £8m.

The decision to use auto-diallers in four separate UK call centers to commit fraud in order to secure a £1b MOD contract would have been taken at a very high level.

http://www.btplc.com/Thegroup/Theboard/TheBTboard.htm
About BT Group

Chairman
..........................
Group Finance Director..........Chief Executive of Group Strategy and Operations
..............................................
Chief Executive
...................................................................
Chief Executive of BT Retail..............Chief Executive of BT Global Services

pays your money takes your choice.

normanmark

wantmemoney wrote: »

Where's the link that shows I'm trying to blame BT Retail for defrauding the UK tax payer out of £8m?

Its not a link, its you saying the below:

wantmemoney wrote: »

yes but they are not used for handling customer complaints.
but
if the tax paying public were aware of how BT were using them!

The call centre's Sunil was referring to was BT Retail call centres. You are basically saying BT Retail are using the call centre's for defrauded peoples tax money. Which isn't the case as we all know.