Currys and LG merry go round

Jaampe

Al_Ross said:

For those that don't know what this uplift number means it is basically a identification number that the manufactures give the customer to give to the retailer to allow them to return the tv for a full credit to them.

The manufacturers will not hand out those unless the deem they can't repair their tv or it is un-economical.

Currys also do not want stuck with a used duff tv as it reduces their figures.

At the end of the day you will most likely need an independent report.

I wish you the best luck on getting a satisfactory outcome.

Cheers.

I can't imagine Currys get the full retail value back from the manufacturer do they? Surely just their cost price?

Jaampe

I get it folks, go through the retailer next time. Even if they only get the manufacturer involved themselves. 

What a palaver.

Bradden

Jaampe said:

As previously stated, LG have agreed to supply an uplift number. The TV has an inherent fault. I can walk into any currys and point it out on all their LG Oleds if I wanted. LG won't argue that case as they won't want to publicly accept the fault, hence them giving in and providing an uplift number.

I too would be interested to know more about this inherant fault.. I've got a C1 and you've got me worried now. What is the issue please.

MarvinDay

Well, you can't fault LG on their customer service which must be in operation 24 hours a day.

At 8:58pm on Friday, the OP posted and made no mention of LG having recently contacted them then on their next post at 9:09pm, LG had been in contact and stated that they would provide an uplift number.