Currys and LG merry go round

Jaampe

powerful_Rogue said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

Diamandis said:

I know you say it shouldn't matter that the manufacturer attempted repair but it does. The retailer has one chance to repair so you'll need to give them that opportunity. 

Not sure on that. A lot of companies will push you to the manufacturer anyway, AO.com for one. It's also ridiculous to think Currys would do a better job themselves.

Difference is the retailer would have a note on their system. Going direct to LG and bypassing Currys, you haven't given them the opportunity to repair.

It's an odd system. A lot of retailers won't do any sort of repair so push you in the direction of the manufacturer. Had I bought it from AO the way I went about it is their policy so they must work with the manufacturers in that capacity. It's purely policy thatt prevents Currys accepting the first repair. 

What AO do and don't do doesn't matter, this is currys.

You bypassed the retailer and went via the warranty route with the manufacturer. If you wan't to use your consumer rights you should have gone to the retailer first. That's not policy, that's the legislation.

You're correct that a lot of retailers don't do repairs, however it's logged on their system as a consumer rights issue when they ask you to contact the manufacturer.

Appreciate that it's different retailers operating differently. I was just highlighting that it is chosen policy and technicalities skirting responsibilities.

Fortunately LG have now been in contact to say they will now issue an uplift number.

powerful_Rogue

Jaampe said:

powerful_Rogue said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

Diamandis said:

I know you say it shouldn't matter that the manufacturer attempted repair but it does. The retailer has one chance to repair so you'll need to give them that opportunity. 

Not sure on that. A lot of companies will push you to the manufacturer anyway, AO.com for one. It's also ridiculous to think Currys would do a better job themselves.

Difference is the retailer would have a note on their system. Going direct to LG and bypassing Currys, you haven't given them the opportunity to repair.

It's an odd system. A lot of retailers won't do any sort of repair so push you in the direction of the manufacturer. Had I bought it from AO the way I went about it is their policy so they must work with the manufacturers in that capacity. It's purely policy thatt prevents Currys accepting the first repair. 

What AO do and don't do doesn't matter, this is currys.

You bypassed the retailer and went via the warranty route with the manufacturer. If you wan't to use your consumer rights you should have gone to the retailer first. That's not policy, that's the legislation.

You're correct that a lot of retailers don't do repairs, however it's logged on their system as a consumer rights issue when they ask you to contact the manufacturer.

Appreciate that it's different retailers operating differently. I was just highlighting that it is chosen policy and technicalities skirting responsibilities.

Fortunately LG have now been in contact to say they will now issue an uplift number.

Not really, Currys are going by the legislation, so have done nothing wrong here.

Glad it's all sorted.

Jaampe

Jaampe said:

powerful_Rogue said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

Diamandis said:

I know you say it shouldn't matter that the manufacturer attempted repair but it does. The retailer has one chance to repair so you'll need to give them that opportunity. 

Not sure on that. A lot of companies will push you to the manufacturer anyway, AO.com for one. It's also ridiculous to think Currys would do a better job themselves.

Difference is the retailer would have a note on their system. Going direct to LG and bypassing Currys, you haven't given them the opportunity to repair.

It's an odd system. A lot of retailers won't do any sort of repair so push you in the direction of the manufacturer. Had I bought it from AO the way I went about it is their policy so they must work with the manufacturers in that capacity. It's purely policy thatt prevents Currys accepting the first repair. 

What AO do and don't do doesn't matter, this is currys.

You bypassed the retailer and went via the warranty route with the manufacturer. If you wan't to use your consumer rights you should have gone to the retailer first. That's not policy, that's the legislation.

You're correct that a lot of retailers don't do repairs, however it's logged on their system as a consumer rights issue when they ask you to contact the manufacturer.

Appreciate that it's different retailers operating differently. I was just highlighting that it is chosen policy and technicalities skirting responsibilities.

Fortunately LG have now been in contact to say they will now issue an uplift number.

Also it's not legislation if Currys are willing to accept a route to a refund by having an uplift number. It's purely arbitrary. It could be pigeon carrier delivered notes they accept for all they want. The fact that they will accept a repair by the manufacturer if the right form of evidence is supplied (I'm guessing this is for them to be able to claim themselves from LG) means Currys aren't doing that for no reason...

Jaampe

powerful_Rogue said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

Diamandis said:

I know you say it shouldn't matter that the manufacturer attempted repair but it does. The retailer has one chance to repair so you'll need to give them that opportunity. 

Not sure on that. A lot of companies will push you to the manufacturer anyway, AO.com for one. It's also ridiculous to think Currys would do a better job themselves.

Difference is the retailer would have a note on their system. Going direct to LG and bypassing Currys, you haven't given them the opportunity to repair.

It's an odd system. A lot of retailers won't do any sort of repair so push you in the direction of the manufacturer. Had I bought it from AO the way I went about it is their policy so they must work with the manufacturers in that capacity. It's purely policy thatt prevents Currys accepting the first repair. 

What AO do and don't do doesn't matter, this is currys.

You bypassed the retailer and went via the warranty route with the manufacturer. If you wan't to use your consumer rights you should have gone to the retailer first. That's not policy, that's the legislation.

You're correct that a lot of retailers don't do repairs, however it's logged on their system as a consumer rights issue when they ask you to contact the manufacturer.

Appreciate that it's different retailers operating differently. I was just highlighting that it is chosen policy and technicalities skirting responsibilities.

Fortunately LG have now been in contact to say they will now issue an uplift number.

Not really, Currys are going by the legislation, so have done nothing wrong here.

Glad it's all sorted.

They wouldn't be issuing a refund after an uplift number if they could get away with it so they must be following legislation there.

Jaampe

I gotta go watch my faulty tv but felt i wasn't making myself clear so will have one more ditch attempt.

Currys have had a policy whereas even if they themselves have arranged a manufacturer repair and it has failed, they expect the customer to get the uplift number from the manufacturer before issuing the refund. It's been on watchdog and well documented over the years.

With that in mind, it's irrelevant in terms of legislation who carries out the repair. If Currys truly honoured it, they would proactively do so in these circumstances. The uplift number has no importance to the customer or the law. The law states one repair is sufficient.

At this point, even with an uplift number, you're suggesting Currys could still request to do their own repair. Why don't they? Sure the uplift number will make returning to the manufacturer easier but they'll still lose their sale and if one thing has shown in recent years, Currys will do anything to protect that sale. 

The manufacturer repair has to count in this case and all cases as one repair to the CRA.

Al_Ross

I am an ex Currys tv engineer (10 years).

Currys have not had their own Engineers for many years. They were all made redundant and they mostly use the manufacturers themselves for warranty repairs.

They also use some 3rd party repair firms, which if you have an intermittent fault or problems with quality will most likely come back as a no fault found.

You might at the end of the day need to commission to your own independent repair company to supply a report that it is faulty.

Good luck and remember their old advert " Currys No Worries"

powerful_Rogue

Jaampe said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

powerful_Rogue said:

Jaampe said:

Diamandis said:

I know you say it shouldn't matter that the manufacturer attempted repair but it does. The retailer has one chance to repair so you'll need to give them that opportunity. 

Not sure on that. A lot of companies will push you to the manufacturer anyway, AO.com for one. It's also ridiculous to think Currys would do a better job themselves.

Difference is the retailer would have a note on their system. Going direct to LG and bypassing Currys, you haven't given them the opportunity to repair.

It's an odd system. A lot of retailers won't do any sort of repair so push you in the direction of the manufacturer. Had I bought it from AO the way I went about it is their policy so they must work with the manufacturers in that capacity. It's purely policy thatt prevents Currys accepting the first repair. 

What AO do and don't do doesn't matter, this is currys.

You bypassed the retailer and went via the warranty route with the manufacturer. If you wan't to use your consumer rights you should have gone to the retailer first. That's not policy, that's the legislation.

You're correct that a lot of retailers don't do repairs, however it's logged on their system as a consumer rights issue when they ask you to contact the manufacturer.

Appreciate that it's different retailers operating differently. I was just highlighting that it is chosen policy and technicalities skirting responsibilities.

Fortunately LG have now been in contact to say they will now issue an uplift number.

Also it's not legislation if Currys are willing to accept a route to a refund by having an uplift number. It's purely arbitrary. It could be pigeon carrier delivered notes they accept for all they want. The fact that they will accept a repair by the manufacturer if the right form of evidence is supplied (I'm guessing this is for them to be able to claim themselves from LG) means Currys aren't doing that for no reason...

It is legislation. Seems like Currys are going above and beyond. They could make you get an independant report to confirm whether the TV was inherently faulty.

powerful_Rogue

Jaampe said:

I gotta go watch my faulty tv but felt i wasn't making myself clear so will have one more ditch attempt.

Currys have had a policy whereas even if they themselves have arranged a manufacturer repair and it has failed, they expect the customer to get the uplift number from the manufacturer before issuing the refund. It's been on watchdog and well documented over the years.

With that in mind, it's irrelevant in terms of legislation who carries out the repair. If Currys truly honoured it, they would proactively do so in these circumstances. The uplift number has no importance to the customer or the law. The law states one repair is sufficient.

At this point, even with an uplift number, you're suggesting Currys could still request to do their own repair. Why don't they? Sure the uplift number will make returning to the manufacturer easier but they'll still lose their sale and if one thing has shown in recent years, Currys will do anything to protect that sale. 

The manufacturer repair has to count in this case and all cases as one repair to the CRA.

Not sure whether you came here to find out what your consumer rights are or just to argue. Currys are going above and beyond the legislation if they are accepting an uplift number. As per my previous post, they could have asked for a report to confirm the TV had an inherent fault when purchased. They could have made it very difficult as you didn't go to them first and went straight to warranty with LG.

Al_Ross

For those that don't know what this uplift number means it is basically a identification number that the manufactures give the customer to give to the retailer to allow them to return the tv for a full credit to them.

The manufacturers will not hand out those unless the deem they can't repair their tv or it is un-economical.

Currys also do not want stuck with a used duff tv as it reduces their figures.

At the end of the day you will most likely need an independent report.

I wish you the best luck on getting a satisfactory outcome.

Jaampe

As previously stated, LG have agreed to supply an uplift number. The TV has an inherent fault. I can walk into any currys and point it out on all their LG Oleds if I wanted. LG won't argue that case as they won't want to publicly accept the fault, hence them giving in and providing an uplift number.