What compensation could I be entitled to? Can I get my money back?

Ath_Wat

Aylesbury_Duck said:

Ath_Wat said:

How was this automatic transfer set up?  Would it entail somebody having to know you had it set up?  I am not sure how a random scammer would be aware you were about to transfer all your savings in.  When they got access to your account they would be far more likely just to transfer out whatever was already in there, surely.

I don't think it's that way round, although details are scant.  I infer that OP had a substantial sum in a savings account that she intended to send to her current account.  It's alleged that someone accessed her savings account and sent the money to their own account from there.  It's the savings account that was accessed, not the originally intended destination account.

I suspect an "inside job" because as you say, someone knew that the account was loaded with a large sum ready for the taking.

I didn't say the destination account had been accessed.  They said:

licha4531 said:

They have obtained entry to one of my accounts were funds were scheduled to be transferred to another. The intended recipient account details have been altered to divert the funds to an account held by the hacker.

If they had just made a transfer then that wouldn't be "altering" details, it would be just setting up a new transfer. It sounds like a post-dated transfer has been set up and in between setting it up and it getting actioned, someone has changed the recipient.  Again if it was a scammer, and the funds were in place, why would they change this scheduled transfer and run the risk of it being spotted rather than just transfer straight away?

Aylesbury_Duck

I see what you mean.  Perhaps the criminal did it that way so that OP would still see the funds in place if they checked before the scheduled transfer?  I might check the balance without checking that a scheduled payee was unchanged.

I still think there's more to this than we're being told, it's very odd.  Someone knew that a large sum was primed and ready, and got hold of OP's login details (or guessed them).  My bet is someone known to OP.

licha4531

Not sure how this constitutes trolling, or quite what is suspicious about it.

New poster, yes. Reached out on here in desperation.

Wrong forum, maybe. As a new poster I was trying to find something suitable. Apologies if I got the wrong one.

Thank you to those who who’ve replied.
I’m afraid I don’t know why the person responsible has chosen to do things the way they have. But yes it was a scheduled transfer from Bank A to Bank B.

I realise the actual worst case is I won’t get the money back, but I’m also seeing cases where banks are reimbursing customers so I’m assuming my chances are ok? I don’t what kind of timeframes we’re looking at though. Investigations are ongoing, and of course the bank are offering no guarantee (totally understandable).

Pollycat

licha4531 said:

Not sure how this constitutes trolling, or quite what is suspicious about it.

New poster, yes. Reached out on here in desperation.

Wrong forum, maybe. As a new poster I was trying to find something suitable. Apologies if I got the wrong one.

Thank you to those who who’ve replied.
I’m afraid I don’t know why the person responsible has chosen to do things the way they have. But yes it was a scheduled transfer from Bank A to Bank B.

I realise the actual worst case is I won’t get the money back, but I’m also seeing cases where banks are reimbursing customers so I’m assuming my chances are ok? I don’t what kind of timeframes we’re looking at though. Investigations are ongoing, and of course the bank are offering no guarantee (totally understandable).

If your 2nd post on page 1 is true, I'm not sure that you will be ok 

Aylesbury_Duck

licha4531 said:

Not sure how this constitutes trolling, or quite what is suspicious about it.

New poster, yes. Reached out on here in desperation.

Wrong forum, maybe. As a new poster I was trying to find something suitable. Apologies if I got the wrong one.

Thank you to those who who’ve replied.
I’m afraid I don’t know why the person responsible has chosen to do things the way they have. But yes it was a scheduled transfer from Bank A to Bank B.

I realise the actual worst case is I won’t get the money back, but I’m also seeing cases where banks are reimbursing customers so I’m assuming my chances are ok? I don’t what kind of timeframes we’re looking at though. Investigations are ongoing, and of course the bank are offering no guarantee (totally understandable).

It's not really a question of chance, it will come down to whether the bank was negligent and whether you took reasonable steps to keep your account secure.

You said that someone must have acquired your login details.  Have you got any suspicions as to who that might be, and how they got them?  Have you ever granted someone accessed to your account? Asked someone to log in for you?  Used someone else's device to log in and somehow left it logged in or the login credentials saved?  Got your passwords written down somewhere that someone could have seen?  Has any other set of login details been compromised, and you're using the same password for all sorts of other things?

CardinalWolsey

Lloyds does not allow you to modify the details of a beneficiary. You can only add or delete beneficiaries.
If you create a future dated payment, you are not able to change the beneficiary associated with that payment, you can only modify the date, the amount, or cancel the payment.
For the OPs scenario to have occurred, a new beneficiary AND a new payment would have been created. Creating a beneficiary requires out-of-channel validation. It could be possible if the OP gave someone their mobile phone (with or without their mobile unlock code as the OTP sent by the bank could appear as a notification even when the phone is locked), and the security information for their account to gain access via the mobile app (new beneficiaries are confirmed by a combination of SMS message and telephone call).
But if the OP has given access to their phone to a third-party, that person would have to be known by the OP - as they would be sharing a physical device.
The only other possibility is a SIM hijack, but the OP has made no mention of losing access to their mobile phone number.
Potentially, they could have set up the payment via telephone banking, but they would have had to have phished / pharmed far more data about the OP to be able to successfully carry that out.
Finally, the only other option I can think of is that someone has hacked the solicitors email, and has sent an email to the OP purporting to be from the solictor, and instructing them to remit funds to a different account. But no mention of this within the OPs posts either.
In summary, based upon what has been presented by the OP so far in this thread, with so many vectors involved, I would expect any claim to fail. Unless there is far more information than the OP has shared.

Aylesbury_Duck

^^ I agree.  I mentioned Lloyds earlier, but OP hasn't said which bank was involved.  I assume that all other banks would require similar processes to those Lloyds uses, though.

The solicitor theory is a good one, and would explain the unfortunate timing, but as you say, OP would have changed the payee herself in that scenario.

eskbanker

licha4531 said:

I realise the actual worst case is I won’t get the money back, but I’m also seeing cases where banks are reimbursing customers so I’m assuming my chances are ok?

Nothing stopping you from making blind assumptions from other cases, which may or may not be relevant, but if you're looking for posters on here to offer advice and guidance (having opened with "I’m wondering how protected I am and what chance I have of getting my money back"), then you need to share much more information about what actually happened - several of us have asked questions, which you've chosen not to answer, which is obviously your prerogative, but clearly nobody can really help you if we're all guessing about the detail of the fraud.

TELLIT01

There were a number of reported instances of similar events affecting solicitors a couple of years ago, where e-mails purporting to be from them gave clients a new bank code to send funds to.  This looks very much like a variation on that.  Where were the funds the OP should have received come from?  Has the sender of the funds still got the evidence of the 'new' account to which they were asked to send the money?  It is certainly looking like fraud but isn't likely to get sorted quickly.

Ath_Wat

licha4531 said:

Not sure how this constitutes trolling, or quite what is suspicious about it.

New poster, yes. Reached out on here in desperation.

Wrong forum, maybe. As a new poster I was trying to find something suitable. Apologies if I got the wrong one.

Thank you to those who who’ve replied.
I’m afraid I don’t know why the person responsible has chosen to do things the way they have. But yes it was a scheduled transfer from Bank A to Bank B.

I realise the actual worst case is I won’t get the money back, but I’m also seeing cases where banks are reimbursing customers so I’m assuming my chances are ok? I don’t what kind of timeframes we’re looking at though. Investigations are ongoing, and of course the bank are offering no guarantee (totally understandable).

So:  you set up a scheduled transfer.

In between you setting it up and the money being transferred, someone logged into your bank account using your details and changed the recipient of the transfer.

You have no idea how they got your details to do so.

Is that correct?


When you set up the transfer was the money in place ready to be sent, or did you set up the transfer in anticipation of the money coming in?