Becky Adlington's Swim Stars - Unfair terms?

salstar11

Hello,

One of our swimming class sessions for the kids was cancelled due to the Queen's funeral. We assumed that we would not be charged for the cancelled session, and that it would be adjusted for in upcoming payments, but it turns out that we were charged. In their terms and conditions it states that if THEY cancel for any reason, WE have to email, within 30 days of the cancellation, requesting a refund for the session.

From a consumer rights/law point of view, is this a fair rule?

pinkshoes

Did you email them within 30 days to ask for a refund?

Were the T&Cs available to you when you signed up to the swimming classes?

Aylesbury_Duck

salstar11 said:

Hello,

One of our swimming class sessions for the kids was cancelled due to the Queen's funeral. We assumed that we would not be charged for the cancelled session, and that it would be adjusted for in upcoming payments, but it turns out that we were charged. In their terms and conditions it states that if THEY cancel for any reason, WE have to email, within 30 days of the cancellation, requesting a refund for the session.

From a consumer rights/law point of view, is this a fair rule?

Without seeing the term in the full context of the terms, it's difficult to say.  It doesn't seem unfair, but putting the onus on the customer to request a refund seems a little odd.

Did you email before the 30 days had elapsed?

TELLIT01

'We assumed' says it all I'm afraid. 

the_lunatic_is_in_my_head

What happen if you want to cancel a session  OP?

unholyangel

Time limit for a claim is 5/6 years depending on where in the Uk you are. They can't put a 30 day limit on it. They can ask you to email for a refund within that time, but they can't restrict your consumer rights if you don't. 


As was the case with covid, if it was outwith their control they can potentially (not always) escape liability for any losses you incurred. But it doesn't entitle them to charge for services not performed as agreed.