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PAC code issue

Contract has come to an end and I want to switch to a SIM only deal with my existing number, but each time I request a PAC code with date of birth I just keep receiving the same message asking for the info I've just sent! 

Any ideas how I can actually receive a code?!

TIA 

Comments

  • 531063
    531063 Posts: 291 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Phone them up
  • If you are asking by SMS then try the request online (or vice versa). If you a very desperate you can try talking to their Customer Service reps.


  • I'm not saying this is the answer, but are you putting a space between "PAC" and your date of birth ("DDMMYY")? I only noticed this at the last second before I sent it. I quickly put a space in and it worked for me.
  • Huxley71
    Huxley71 Posts: 63 Forumite
    Fifth Anniversary 10 Posts Name Dropper
    Thank you both - tried with a space but still no luck. Have finally managed to acquire one via live chat which was slightly less painful than a phone call and the inevitable hard sell! 
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