Help With Bt Dispute.

shrek11

i telephoned BT up last month to find out all about there Broadband and phone service, i spoke to one of there opps and after going through all of the options available i said i would take option 2 with broadband, the opp said i had to have a BT line as i was currently with NTL/VIRGIN , (i have been with them for 5 years ) option 2 on BTcame with the home hub and looked a good package.
i agreed to have the phone line and arranged to have it set up and also for the broadband home hub to arrive at my house on the 12th november 07 , i contacted VIRGIN and asked to be released from there phone line , they let me go no bother, and i was set up with the bt line straight away,on the 2nd november i received a letter saying that my broadband will be ready to use on the 12th november and any equipment will arrive before 18.00hrs on the 12 nov 07. on the 12th of november i waited for the home hub to arrive but it didnt, so i contacted customer services and spoke to one of there opps who informed me that it had not been ordered for me yet , he said that he would order it for me there and then and it would arrive by 16th november i said (rather reluctantly) that this would be ok, Friday 16th came and still no home hub had arrived so on saturday the 17th i phoned again and i spoke to another person after explaining everything to him he put me on hold then put me through to another opp and i had to explain everything againthis time this person informed me that the HOME HUB HAD STILL NOT BEEN ORDERED FOR ME ,i then spoke to this person telling them that i wanted to cancel everything and go back to VIRGIN,HE AGREED WITH ME AS I HAD BEEN MESSED ABOUT.
i contacted virgin and on the 28th of november i was set up with them no problems, i contacted BT just to make sure that everything was cancelled and after speaking to someone for 5 mins i was put on hold FOR 45MINUTES then an opp of indian origin answered the phone and while i was speaking to him he was rude coughing and humming which was annoying i asked him if he was just on the phone to mess me about but then he yawned and started to make silly noises i asked his name of which he gave me it then eventually i was able to ask him if my contract was cancelled i got no sence out of this chap so i just hung up.Today 17th dec i have just come in from work and i have a letter from BT saying final bill. 19 pence plus £70 cancellation fee for breaking my contract with them. as far as i am aware bt did not fulfil there side of the contract (not supplying the home hub )
i have most of the names of the opps that i have spoken to and the timeings,this has been a very bad experiance over the past month and a half making phone calls being put on hold for hours and today when i spoke to some one he said he would put me through to the proper dept, only to be put through to a number that was not recognised- i think i am being messed about but i am not sure what to do now,
please if any one can advise i would be grateful.

Ypaymore

If you take phone line service on or after 1st May 2007 the charges for ending either a new line or a line that you take over before the end of the minimum period will be the lower amount of either £70 or the total of the monthly line rental left in the minimum period.

Although i see your point you only ordered phone line to get their broadband which you couldnt use due to homehub not being delivered.

A short and sweet e-mail to their CEO usually gets things sorted.

[EMAIL="ben.verwaayen@bt.com"]ben.verwaayen@bt.com[/EMAIL]

computerwoman

also ofcom...one phone call from ofcom and it will be sorted although ben should help I feel I know this guy I've heard his name mentioned so much in the past year infact I have him in my contacts just in case...:rotfl:but on a more serious note watchdog as well tell the whole world and see them blush...:D

shrek11

result result result.
thank you for replying i contacted ben on friday at 2pm and by 4pm i had a call from bt ceo and a young lady appologised for everything that had gone on , and then she cancelled my account with them and also cancelled the £70.19 bill. thank you ypaymore and computer women for all your help.