Co-operative Refer a Friend Switching Offer £125 (Nov 2022)

WillPS

flaneurs_lobster said:

I know some worthy souls on here have started the formal complaints process with Co-Op re non-payment of second bonuses.

Is there any merit in joining them or will any decision cause retrospective payments to those others similarly refused?

I wouldn't count on the complaints process working in that way, it's your responsibility to complain for yourself.

flaneurs_lobster

WillPS said:

flaneurs_lobster said:

I know some worthy souls on here have started the formal complaints process with Co-Op re non-payment of second bonuses.

Is there any merit in joining them or will any decision cause retrospective payments to those others similarly refused?

I wouldn't count on the complaints process working in that way, it's your responsibility to complain for yourself.

Quite happy to, just didn't want to hinder/slow the process by adding to their (no doubt growing) pile of complaints. 

Ed-1

flaneurs_lobster said:

WillPS said:

flaneurs_lobster said:

I know some worthy souls on here have started the formal complaints process with Co-Op re non-payment of second bonuses.

Is there any merit in joining them or will any decision cause retrospective payments to those others similarly refused?

I wouldn't count on the complaints process working in that way, it's your responsibility to complain for yourself.

Quite happy to, just didn't want to hinder/slow the process by adding to their (no doubt growing) pile of complaints. 

The more the merrier. If it's en masse then it demonstrates to them the terms aren't clear.

Dustybee

Their replies to my complaint have slowed down.  I had a response the next working day when a messaged through the online banking secure message service.

A week ago I sent a pdf complaint form through to their email and heard nothing except a "We have received your email" standard response.

Maybe they are inundated or maybe my complaint is just lost.

Alex9384

Dustybee said:

Their replies to my complaint have slowed down.  I had a response the next working day when a messaged through the online banking secure message service.

A week ago I sent a pdf complaint form through to their email and heard nothing except a "We have received your email" standard response.

Maybe they are inundated or maybe my complaint is just lost.

How many messages have you exchanged so far?
I've given up as it's obvious they can't answer my questions and keep playing dumb by repeating something else than I asked about.

youngretired

Husband's complaint took a month for a response after receiving his complaint reference email, my sisters took the whole 8 weeks for her final response after receiving her complaint reference email (both complaints were submitted by the Customer Service secure message team, when they said they would write a formal complaint). Both asked to only be dealt with by email.

Dustybee

Alex9384 said:

Dustybee said:

Their replies to my complaint have slowed down.  I had a response the next working day when a messaged through the online banking secure message service.

A week ago I sent a pdf complaint form through to their email and heard nothing except a "We have received your email" standard response.

Maybe they are inundated or maybe my complaint is just lost.

How many messages have you exchanged so far?
I've given up as it's obvious they can't answer my questions and keep playing dumb by repeating something else than I asked about.

I had two replies to my two messages in the secure messages within online banking. I wasn't getting an answer to which terms and condition they were referring to so thought I needed to officially lodge a complaint via the complaint email address.

No reply to my pdf complaint form submitted via email a week ago.

WillPS

Slight curiosity - for every one of my referals thusfar I've received an email confirming (or rejecting) the referal, along with the referred person's first name.

For my latest one, I received a physical letter with exactly the same text as the email but without the referred person's first name. Predictably this arrived a week or so after the fact. I think I know which referee it belongs to but my previous technique of throwing these things out and just waiting to see what comes back might need finesseing a bit!

adamp87

WLewer98 said:

I applied for a Co-op account in time to benefit from this offer, and my debit card finally arrived on Friday. During the application it gave me a switch date of 23/03, but I have not heard anything since.

Will Co-op contact me regarding my switch? Or should I just assume that the switch will take place on 23/03?

I heard absolutely nothing at first. After about 5 weeks I had a letter with a ‘Thanks for your application’ on it which stated they were just finalising checks (letter had account details on it though..) and a card a week later.

theonenonly

I still haven't recieved my bonus, switch was complete on Friday. Do I have to resubmit the form?