PIP letter - We have now have all the information we need to make a decision

Robbie64

The letter was originally designed to be sent when a decision was imminent (there is also a text equivalent). However delays mean that it then takes weeks for anything to happen next.

SingleSue

poppy12345 said:

TELLIT01 said:

poppy12345 said:

I don't understand why the continue to send such a pointless letter. All it does is cause more anxiety and they could save postage by not sending those silly letters.

The letter isn't pointless.  It's informing the claimant or their appointee that the claim is being processed and saving them the need to chase it. 

I disagree, all it causes is more anxiety.

Maybe I am more chilled than others but the text reassured me that I hadn't fallen through the cracks and been forgotten. Had I not received the text, I might have been inclined to give them a call to make sure I hadn't, instead, I settled in for a long wait (bearing in mind they said they hadn't even looked at the paperwork).

The text saying things hadn't been looked at yet was on the 9th, the date on the decision letter was the 10th!

born_again

poppy12345 said:

TELLIT01 said:

poppy12345 said:

I don't understand why the continue to send such a pointless letter. All it does is cause more anxiety and they could save postage by not sending those silly letters.

The letter isn't pointless.  It's informing the claimant or their appointee that the claim is being processed and saving them the need to chase it. 

I disagree, all it causes is more anxiety.

I get what you are saying. 
They should add a timescale for a outcome of the claim. As a letter saying "we now have all the information we need to make a decision" is just the sort of update people need.
Constantly sat with no update is something many people complain about & ends up with people calling for updates & delaying other callers. 

poppy12345

born_again said:

poppy12345 said:

TELLIT01 said:

poppy12345 said:

I don't understand why the continue to send such a pointless letter. All it does is cause more anxiety and they could save postage by not sending those silly letters.

The letter isn't pointless.  It's informing the claimant or their appointee that the claim is being processed and saving them the need to chase it. 

I disagree, all it causes is more anxiety.

I get what you are saying. 
They should add a timescale for a outcome of the claim. As a letter saying "we now have all the information we need to make a decision" is just the sort of update people need.
Constantly sat with no update is something many people complain about & ends up with people calling for updates & delaying other callers. 

Yet, so many people ask why they send that pointless letter and they often ask why they received it and what does it mean.